Technical Support Specialist – Weekday Overnight
Relativity
SQL
Systems Support Technician
Public Health Solutions
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AzureVoIP
About the role
- Function as principal contact for all end user support.
- Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems.
- Perform routine computer maintenance, run regular network backups, and assure reliable and secure systems daily.
- Support end-users by identifying problems with computers, printers, other hardware, and software and troubleshooting the same.
- Respond promptly and clear any tickets submitted in our ticketing system and keep the ticketing information up to date.
- Work closely with Management to assure seamless communication between computers and network-based systems and peripherals.
- Support remote work for most PHS staff and manage VPN connectivity issues.
- Perform other duties as assigned.
Requirements
- MCP or other industry certification preferred.
- Minimum of 3 years’ experience supporting computers and servers in a networked environment.
- Some travel within five boroughs.
