Public Digital

Director

• Lead complex global engagements - Provide strategic leadership for major client engagements, guiding organisations through complex digital transformation challenges across diverse global contexts.
• Build trusted client relationships - Develop strong relationships with senior leaders across governments, philanthropic foundations, multilateral organisations and international institutions.
• Lead high-performing teams - Support and mentor multidisciplinary teams of designers, technologists, policy specialists and transformation practitioners delivering complex global work.
• Ensure delivery excellence - Maintain strong portfolio health across engagements, ensuring delivery quality, commercial sustainability and positive client outcomes.
• Shape new opportunities - Identify opportunities to expand existing client relationships and contribute to the development of new proposals and partnerships.
• Develop Public Digital’s service offering - Help evolve our capabilities in emerging areas such as digital public infrastructure, AI for public impact and digital sovereignty.
• Support organisational growth - Contribute to the development of Public Digital’s people, culture and global reputation as a trusted partner for digital transformation.

Senior Director – Global Impact

Operations

• Oversee Public Digital’s portfolio of consulting engagements (around 36 accounts in 2025, including circa 10 strategic accounts), ensuring delivery is sustainable, consistent, and commercially sound.
• Establish and run delivery governance across the business, ensuring visibility of performance, risks, and client outcomes.
• Track delivery performance across the firm (time, quality, budget, client satisfaction) and use insights to improve systems and practice.
• Provide reporting to the MD, CFO and Exec on utilisation, margin, delivery quality, and portfolio health.
• Define and embed delivery standards, frameworks and methods; support teams to apply them effectively and pragmatically. Delivery standards should reflect Public Digital’s internet-era principles: lightweight governance, empowered teams, transparency, working in the open, learning loops, and pragmatic application of agile and lean methods.
• Run delivery health reviews, identify risks early, and intervene where necessary to protect quality, profit & team health.
• Shape PD’s overall delivery strategy, ensuring our approach evolves as we grow.
• Partner closely with our Client Delivery Resourcing Lead to ensure the right people are allocated to the right work at the right time.
• Proactively manage upcoming demand & forecast resourcing needs across sector teams - both short and longer term.
• Navigate the inherent tensions between utilisation, delivery quality, learning, and wellbeing - making trade-offs explicit and intentional rather than accidental.
• Codify and strengthen our culture of delivery excellence across Public Digital’s consulting teams.
• Coach and develop delivery managers and engagement leads where needed, raising capability and confidence across PD.
• Support sector leads to manage resourcing, balancing specialists skills, development needs and team effectiveness and health.
• Model inclusive, values-led leadership and help create a healthy, collaborative delivery environment.
• Provide constructive challenge to Partners and Sector Leads where delivery approaches, resourcing choices, or commercial decisions undermine sustainability or quality.
• Partner with Sales and Sector Leads during deal shaping to ensure delivery models, pricing assumptions, and resourcing plans are viable and aligned with margin targets.
• Assure delivery feasibility and delivery economics prior to contract signature.
• Test feasibility, profitability, and resourcing implications before contracts are approved.
• Ensure engagement structures support sustainable delivery, utilisation targets, and strong client relationships.

Senior Director – Global Impact

Head of Delivery – Consulting Operations