Case Developer

Public Consulting Group

Supports Career Services through high quality customer service and administrative support. Responds to client inquiries and manages communications proficiently in an office setting.

Posted 6/17/2026full-timeSan Diego • California • 🇺🇸 United StatesJunior💰 $19 - $22 per hourWebsite

About the role

Key responsibilities & impact

Responds to Inbound/Outbound Call Inquiries
Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
Performs support ticket transaction resolution tasks and administrative functions
Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
Responsible for maintaining adequate records/documentation for audit and internal control purposes
Routes mail, email, and other administrative support duties as assigned

Requirements

What you’ll need

High School degree or equivalent required
6-month Call Center experience preferred; or 1-year customer service; Bilingual a plus (Spanish)

Benefits

Comp & perks

medical and dental care benefits
401k
PTO
parental leave
bereavement leave

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

professional communicationfriendly demeanorpublic service orientationability to work with persons with disabilitiesdocumentation skillsadministrative supportcustomer serviceinquiry resolutionrecord maintenanceaudit compliance

Certifications

High School degree or equivalent