PTV Logistics

Strategic Customer Success Manager

PTV Logistics

full-time

Posted on:

Location Type: Remote

Location: Poland

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Partner with Product team to communicate customer feedback and requirements
  • Work with Product and other CSM teams to further professionalize monitoring systems
  • Collaborate with local PS-team members or solution consultants to perform analysis/projects
  • Work with Marketing to deliver customer success stories
  • Conduct Strategic CS programs following established frameworks
  • Serve as the primary day-to-day contact for assigned strategic accounts
  • Build and maintain strong relationships within customer organizations
  • Proactively identify and address customer needs and challenges
  • Track and measure customer KPIs and success metrics
  • Develop and nurture expansion opportunities within existing accounts

Requirements

  • Bachelor’s degree in Business Administration, Supply Chain, Logistics, IT, or a related field
  • Relevant experience in Customer Success, Consulting, Account Management, or a similar role
  • Strong analytical skills with the ability to understand complex customer processes
  • Capability to evaluate solution approaches using the PTV Logistics product portfolio
  • Ability to challenge PS or SC consultants and act as a sparring partner on proposed solutions
  • Self-starter with confidence in customer-facing situations and strong business acumen
  • Ability to maintain a helicopter view, identify bottlenecks and opportunities, and set priorities
  • Structured reporting and effective expectation management (internally and externally)
  • Excellent communication skills across all stakeholder levels
  • Team player with a high level of professional maturity
  • Strong commercial mindset with responsibility for customer ARR and its development.
Benefits
  • Remote work opportunities
  • Professional development
  • Flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillscustomer successaccount managementconsultingsolution evaluationKPI trackingsuccess metricsreportingbusiness acumencustomer expansion
Soft Skills
communication skillsteam playerprofessional maturityself-starterrelationship buildingproblem-solvingprioritizationstakeholder managementcollaborationstrategic thinking