PTV Logistics

Strategic Customer Success Manager

PTV Logistics

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Design and document the standard Strategic CS program framework
  • Be the primary owner of the Strategic CS Program Framework assets
  • Lead on-site program delivery and customer workshops
  • Drive executive-level relationships with strategic accounts
  • Monitor and manage departmental KPIs
  • Utilize customer data for informed decisions on Customer Success strategy

Requirements

  • minimum bachelor's degree
  • several years of relevant professional experience
  • experience in customer success strategies
  • ability to communicate vision and strategy to wider company
  • strong analytical skills
  • proficiency in customer engagement tools
Benefits
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer success strategiesanalytical skills
Soft skills
communicationleadership
Certifications
bachelor's degree