ServiceNow HRSD Technical Business Analyst

PTG

ServiceNow Business Analyst focusing on HR Service Delivery for a large healthcare client. Collaborating with stakeholders to implement scalable HR solutions using the ServiceNow platform.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Document current and future-state HR processes and align them to ServiceNow capabilities
Offer expertise on best practices to support the implementation of scalable solutions across HRSD modules, including Lifecycle Events, Employee Center Pro, Case and Knowledge Management, and Employee Relations
Collaborate with HR stakeholders to gather functional requirements and define solution objectives
Create mock-ups and example outputs to guide design discussions and align expectations
Translate business requirements into clear, actionable user stories and functional specifications
Work closely with implementers and platform teams to ensure accurate and timely delivery

Requirements

What you’ll need

3+ years of experience as a Business Analyst with a focus on ServiceNow HR Service Delivery
Proficient in creating mock-ups, prototypes, and documentation to communicate solutions effectively
Strong knowledge of ServiceNow HRSD modules, including Case Management, Lifecycle Events, Employee Relations, and Employee Center
Familiarity with Agile methodology and experience writing user stories with acceptance criteria
Effective communication and facilitation skills to work across HR, IT, and implementation teams

Benefits

Comp & perks

401k
PTO
Thank You Days - four additional paid holidays each year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business AnalysisServiceNow HR Service DeliveryMock-upsPrototypesDocumentationUser StoriesFunctional SpecificationsAgile MethodologyAcceptance Criteria

Soft Skills

Effective CommunicationFacilitation Skills