ServiceNow

• Lead end‑to‑end delivery of ServiceNow implementations across ITSM and CSM
• Partner with clients, architects, and delivery teams to drive successful outcomes from discovery through go‑live
• Manage full lifecycle ServiceNow implementations (scope, schedule, budget, risk)
• Lead discovery, scoping, and release planning with business and technical teams
• Partner with Solution Architects to align requirements to platform best practices
• Serve as primary liaison across clients, executives, and delivery teams
• Provide governance, status reporting, and risk mitigation
• Support public‑sector and 311 citizen‑service programs (preferred)

ServiceNow Technical Project Manager

Account Executive

• Own the full sales lifecycle, from prospecting and pipeline generation through negotiation, close, and handoff.
• Proactively generate and manage your own pipeline, demonstrating a strong hunter mentality.
• Develop and execute strategic pursuit and account plans to identify, target, and close new business opportunities.
• Build relationships with net‑new prospective clients across SLED markets.
• Collaborate with partner organizations to create new client relationships and advance qualified opportunities.
• Lead complex, multi‑stakeholder enterprise sales cycles, including RFP‑driven pursuits.
• Develop and execute winning sales strategies in collaboration with solution consultants, delivery teams, and leadership.
• Engage and negotiate effectively with C‑suite executives, procurement teams, and contracting vehicle representatives.
• Lead and manage the proposal development process, ensuring timely delivery of high‑quality, compliant, and compelling proposals.
• Maintain accurate, up‑to‑date records of prospect interactions, pipeline activity, and forecasts within CRM systems.
• Travel 30–50% as required to conduct in‑person sales meetings, client presentations, and industry events.

Consultant

• Configure and maintain Workday Absence, Time Tracking, and Scheduling modules to support business rules, accruals, eligibility, and compliance requirements
• Serve as the primary point of contact for assigned deliverables, ensuring quality and alignment with client expectations
• Conduct client workshops, gather requirements, and lead testing sessions to validate solutions
• Troubleshoot complex issues across workstreams and collaborate with cross-functional teams to resolve them
• Support Workday releases and regression testing to ensure new features and updates function as expected
• Contribute to planning and solution design activities, bringing subject matter expertise to client engagements
• Support internal initiatives, contribute to knowledge sharing, and help improve practice tools and methodologies
• Collaborate with cross-functional teams to identify opportunities for process improvement and automation
• Demonstrate increasing independence in client interactions, with a proactive and consultative approach to stakeholder engagement

Absence and Time Tracking Consultant

Manager

• Lead/manage mid to large deployments and resolve complex issues
• Support executive level expectations by providing internal suggestions to management
• Ensure projects are properly planned and staffed
• Track issues and risks, communicate status, and escalate concerns
• Provide guidance and mentoring to Consultants
• Work with client project manager to identify/resolve issues
• Ensure project is delivered within budget outlined in the SOW
• Assist in the transition of the customer from professional services to product support
• Participate in the sales cycle when requested

PTG

ServiceNow Technical Project Manager

Account Executive

Absence and Time Tracking Consultant

Senior Workday Engagement Manager

Senior Consultant – Workday Absence, Time Tracking, Scheduling