Senior DevOps Engineer
SDL
AzureCloudDNSDockerGoogle Cloud PlatformGrafanaJenkinsKubernetesPrometheusPythonTerraform
Cloud Operations Engineer
PTC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $80,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudServiceNow
About the role
- Function effectively in a remote environment
- Support the creation of ad-hoc and emergency maintenance schedules
- Interface with involved work groups to determine available resources and resolve scheduling conflict
- Create change requests with appropriate information in Service Now
- Create, seek approval and send notifications to end-customers
- Identify missing contacts and populate them in the CMDB
- Resolve schedule conflicts due to coordination needs, changing priorities and customer requests
- Analyze success/failures, create the final report and organize lessons learned
- Attend all required meetings
- Identify and share issues related to inventory with CMDB team
- Create and Update SNOW templates for change requests
- Create and manage planning and alignment meetings with various stakeholders
- Other duties as required.
Requirements
- Post-secondary education, with a minimum of 5 years of experience in IT or equivalent combination of education and experience
- Knowledge of SaaS-based and/or Cloud-based business models in software industry
- Great communication skills
- ServiceNow Workflow and template development experience
- Project management with attention to details
- Planning/scheduling experience
- Expert Excel skills (creating macros, using formulas)
- Interpersonal skills, ability to work with customers, colleagues and management
- Knowledge of enterprise systems
- Adherence to schedules and ability to meet deadlines
- Initiative to resolve problems and expedite resources
- Must be self-motivated, possess excellent oral and written communication skills
- Ability to work independently and perform administrative responsibilities
- Experience using change management software
- Process management experience
- Process improvement experience is a plus
Benefits
- opportunity to participate in PTC’s benefit plans, including medical, dental and vision insurance
- Paid Time Off and Sick Leave Policies
- Tuition Reimbursement
- 401K
- flexible spending accounts
- life insurance and disability coverage
- opportunity to become a PTC shareholder through stock grant programs or employee share purchase program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowExcelchange management softwareprocess managementprocess improvementplanningschedulingworkflow developmenttemplate developmentreport analysis
Soft skills
communicationinterpersonal skillsattention to detailinitiativeself-motivatedability to work independentlyproblem-solvingorganizational skillscollaborationcustomer service
