Principal Customer Success Manager, FA&D

PTC

Customer Success Manager enhancing relationships with aerospace and defense clients through PTC solutions. Leading account management and adoption efforts for enterprise customers.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesLead💰 $113,850 - $161,000 per yearWebsite

About the role

Key responsibilities & impact

Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers
Establish and maintain the partnership operating framework
Function as a trusted advisor for the client’s executive, program and technical teams
Act as the voice of the customer within PTC
Effectively manage critical adoption programs for key accounts

Requirements

What you’ll need

8+ years of Customer Success, Project Management, Program Management or relevant industry experience
Bachelor's Degree or equivalent experience
Ability to travel ~25% of time
Domain experience with CAD, PLM or ALM software
Well-developed oral and written communication skills
Basic practical understanding of project management

Benefits

Comp & perks

Medical, dental and vision insurance
Paid time off and sick leave
Tuition reimbursement
401(k) contributions and employer match
Flexible spending accounts
Life insurance
Disability coverage
Generous commuter subsidy
Employee share purchase program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementProgram ManagementCustomer SuccessCAD softwarePLM softwareALM software

Soft Skills

Communication skillsAdvisory skillsRelationship management

Certifications

Bachelor's Degree