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PTC

Senior Customer Success Manager, Automotive

PTC

. Manages a timely and effective hand-off from the Enterprise Sales team to the CSM team .

Posted 4/22/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $89,000 - $124,000 per yearWebsite

About the role

Key responsibilities & impact
  • Manages a timely and effective hand-off from the Enterprise Sales team to the CSM team
  • Experience working with high visibility accounts in the Automotive industry
  • Builds a strong relationship with both the Enterprise Sales and Technical Services teams to jointly represent our CAD, ALM and PLM products
  • Develops tactical Account Plans collaboratively with the "Account Team"
  • Manages all customer projects, including more complex implementations
  • Navigates customer’s organization to deepen strong relationships with key decision makers
  • Responsible for risk identification, escalation, and mitigation planning & execution
  • Leads weekly/monthly/quarterly business reviews with customers
  • Develops excellent customer relationships to drive ROI, retention, growth and overall high customer satisfaction
  • Facilitates customer relationship through calls and on-site visits
  • Closes the feedback loop by gathering and sharing customer feedback with appropriate Product Teams

Requirements

What you’ll need
  • 5+ years of Customer Success, Project Management, Program Management or relevant industry experience
  • Bachelor's Degree or equivalent experience
  • Ability to travel ~25% of time

Benefits

Comp & perks
  • Eligible employees have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP)
  • Medical, dental, and vision insurance
  • Paid time off and sick leave
  • Tuition reimbursement
  • 401(k) contributions and employer match
  • Flexible spending accounts
  • Life insurance
  • Disability coverage
  • Generous commuter subsidy

ATS Keywords

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Hard Skills & Tools
Project ManagementProgram ManagementAccount Management
Soft Skills
Relationship BuildingRisk IdentificationEscalation ManagementMitigation PlanningCustomer SatisfactionCommunicationCollaboration
Certifications
Bachelor's Degree