Senior Customer Success Manager, Automotive

PTC

Customer Success Manager managing enterprise customer relationships in the automotive sector. Overseeing product deployment, adoption, and satisfaction with a focus on high visibility accounts.

Posted 4/22/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $89,000 - $124,000 per yearWebsite

About the role

Key responsibilities & impact

Manages a timely and effective hand-off from the Enterprise Sales team to the CSM team
Experience working with high visibility accounts in the Automotive industry
Builds a strong relationship with both the Enterprise Sales and Technical Services teams to jointly represent our CAD, ALM and PLM products
Develops tactical Account Plans collaboratively with the "Account Team"
Manages all customer projects, including more complex implementations
Navigates customer’s organization to deepen strong relationships with key decision makers
Responsible for risk identification, escalation, and mitigation planning & execution
Leads weekly/monthly/quarterly business reviews with customers
Develops excellent customer relationships to drive ROI, retention, growth and overall high customer satisfaction
Facilitates customer relationship through calls and on-site visits
Closes the feedback loop by gathering and sharing customer feedback with appropriate Product Teams

Requirements

What you’ll need

5+ years of Customer Success, Project Management, Program Management or relevant industry experience
Bachelor's Degree or equivalent experience
Ability to travel ~25% of time

Benefits

Comp & perks

Eligible employees have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP)
Medical, dental, and vision insurance
Paid time off and sick leave
Tuition reimbursement
401(k) contributions and employer match
Flexible spending accounts
Life insurance
Disability coverage
Generous commuter subsidy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementProgram ManagementAccount Management

Soft Skills

Relationship BuildingRisk IdentificationEscalation ManagementMitigation PlanningCustomer SatisfactionCommunicationCollaboration

Certifications

Bachelor's Degree