PTC

Principal Customer Success Manager, MedTech

PTC

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $113,850 - $161,000 per year

Job Level

Lead

About the role

  • You will be working with high visibility accounts in the Life Sciences industry
  • Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers.
  • Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal.
  • Function as a trusted advisor for the client’s executive, program and technical teams, collaborating tightly with PTC stakeholders.
  • Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities.
  • Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support.
  • Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors.
  • Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions.

Requirements

  • 8+ years of Customer Success, Project Management, Program Management or relevant industry experience
  • Bachelor's Degree or equivalent experience
  • Ability to travel ~25% of time
Benefits
  • Eligible employees have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock.
  • Certain roles may also be eligible for participation in our equity programs.
  • Employees may be eligible for medical, dental and vision insurance.
  • Paid time off and sick leave.
  • Tuition reimbursement.
  • 401(k) contributions and employer match.
  • Flexible spending accounts.
  • Life insurance.
  • Disability coverage.
  • If you are an office-assigned employee, a generous commuter subsidy.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessProject ManagementProgram Management
Soft Skills
stakeholder engagementtrusted advisorcollaborationproactive engagementaccount management