Represent PTC with major international SaaS customers, including top-tier Fortune 500 companies
Ensure long-term customer experience and satisfaction with PTC’s IoT SaaS/Cloud offering
Plan and execute risk mitigation plans to retain and build loyalty with customers
Provide valuable insights by analyzing customer health metrics
Act as the main point of contact for escalations, coordinating PTC resources to resolve issues
Work with Delivery teams to ensure programs are delivered on time and with quality

Requirements

Bachelor's degree in computer science or a related field
10 years of experience in Cloud or SaaS client service or account management functions
5 years experience managing IT systems
Motivation for client services and account management
Focus on complex project lifecycle in a cloud/saas environment
Great verbal & written presentation skills
Ability to analyze client needs and issues
Background in Program Management: PMP & ITIL background or certification is a bonus
Background in Enterprise software implementation or support

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CloudSaaSIT systems managementprogram managemententerprise software implementationcustomer health metrics analysis

Soft Skills

customer experiencecustomer satisfactionrisk mitigationloyalty buildingverbal communicationwritten communicationclient needs analysis

Certifications

PMPITIL