Support Engineer

• Deliver world class maintenance and support services to ServiceMax customers
• Assist ServiceMax customers in using and resolving day-to-day product questions for the ServiceMax Field Service products
• Act as the first point of contact for all ServiceMax Customers
• Capture, understand and reproduce the customer issue and take the appropriate actions to root cause and resolve
• Log, replicate, troubleshoot and resolve technical support cases
• Communicate updates and resolutions in a written and verbal manner
• Advocate / be the voice of the customer within ServiceMax
• Manage the client relationship for ServiceMax and support new business development activities
• Engage with customers to reactively and proactively address requests for service
• Assist team members in on-time closure of outstanding customer cases
• Continuous management and upkeep of Customer
• Meet or exceed SLA’s, Case Quality and Customer Satisfaction (CSAT) score
• Collaborate with customers and ServiceMax functional teams to integrate, implement software updates, change requests and application support activities
• Assess business impact of customer issues and update stakeholders
• Create Knowledge articles and peer review articles for resolved customer issues

Technical Support Specialist

Technical Support Specialist

Technical Support Engineer

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

Customer Technical Support – Internal End User Support