Technical Support Specialist

PTC

full-time

Posted on: 9/18/2025

Origin: • 🇺🇸 United States • Arizona, Idaho

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💰 $65,000 - $75,000 per year

Mid-LevelSenior

AndroidAWSCloudiOSJavaJavaScriptOracleRDBMSSFDCSQL

About the role

Deliver world class maintenance and support services to ServiceMax customers
Assist ServiceMax customers in using and resolving day-to-day product questions for the ServiceMax Field Service products
Act as the first point of contact for all ServiceMax Customers
Capture, understand and reproduce the customer issue and take the appropriate actions to root cause and resolve
Log, replicate, troubleshoot and resolve technical support cases
Communicate updates and resolutions in a written and verbal manner
Advocate / be the voice of the customer within ServiceMax
Manage the client relationship for ServiceMax and support new business development activities
Engage with customers to reactively and proactively address requests for service
Assist team members in on-time closure of outstanding customer cases
Continuous management and upkeep of Customer
Meet or exceed SLA’s, Case Quality and Customer Satisfaction (CSAT) score
Collaborate with customers and ServiceMax functional teams to integrate, implement software updates, change requests and application support activities
Assess business impact of customer issues and update stakeholders
Create Knowledge articles and peer review articles for resolved customer issues

PST shift work required
3-5 years of experience in providing technical product support solutions for customers
3-5 years of Information Technology experience
Exposure to Salesforce.com CRM product is a MUST
Salesforce work experience is mandatory
Should have worked in at least one Salesforce support project
Strong communication skills, both written and verbal
Strong client interfacing skills
Sound knowledge and hands-on exposure to a major Relational Database Management System (Oracle and/or SQL*Server preferred)
Ability to work in a globally distributed team environment
Must be able to work in a remote environment
Ability to adjust your work schedule to cover extended hours and weekends
Ability to work independently and be a self-starter
Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment
Strong presentation skills