Senior Customer Success Manager
PTC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $130,000 per year
Job Level
Senior
About the role
- Works proactively with a portfolio of our largest Enterprise customers
- Directly accountable for clients’ successful product deployment, adoption, retention, and advocacy
- Manages a timely and effective hand-off from the Enterprise Sales team to the CSM team
- Builds a strong relationship with Enterprise Sales and Technical Services teams
- Develops tactical Account Plans collaboratively with the Account Team
- Navigates customer’s organization to deepen strong relationships with key decisions makers
- Responsible for risk identification, escalation, and mitigation planning & execution
- Leads weekly/monthly/quarterly business reviews with customers
- Closes the feedback loop by gathering and sharing customer feedback
Requirements
- 5+ years of Customer Success, Project Management, Program Management or relevant industry experience
- Bachelor's Degree or equivalent experience
- Ability to travel ~25% of time
- Experience working with accounts in the Automotive industry
- Domain experience with CAD, PLM or ALM software
- Well-developed oral and written communication skills
- Ability to translate technical and operational issues into business terms
Benefits
- Medical, dental and vision insurance
- Paid time off
- Sick leave policies
- Tuition reimbursement
- 401(k) contributions and employer match
- Flexible spending accounts
- Life insurance
- Disability coverage
- Generous commuter subsidy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessProject ManagementProgram ManagementCAD softwarePLM softwareALM software
Soft skills
communication skillsrelationship buildingrisk identificationescalationmitigation planningfeedback gathering
Certifications
Bachelor's Degree