PT Solutions Physical Therapy

Manager

• Provide overall leadership and direction to the Authorization team, including Supervisors, Leads, and Specialists.
• Establish departmental goals, KPIs, and performance expectations to ensure operational excellence.
• Conduct coaching, performance evaluations, and corrective action as needed.
• Oversee daily operations to ensure timely and accurate processing of authorizations.
• Develop, maintain, and optimize workflows, SOPs, and training materials.
• Manage departmental KPIs, including turnaround time, accuracy, productivity, rollover rate, and denial impact.
• Partner with Scheduling, Verification, Billing, Clinic Operations, Compliance, and Payer Relations to align workflows and resolve issues.

Authorization Manager