Manager

• Required to come to PSS main office once a week.
• Perform in-home assessments and reassessments of homebound older adults and develop comprehensive care plans
• Assess the formal and informal supports of each older adult in the community and begin to develop relationships with them;
• Provide extensive and ongoing case management services including information, case assistance, entitlement counseling, referrals, supportive contact, advocacy, and crisis intervention;
• Keep detailed and comprehensive records of all contact with clients, including case files and unit entries in the database;
• Initiate referrals to and coordinate activities with homecare agencies and homebound meal delivery services;
• Ensure compliance with all programmatic requirements; including timely client contacts, assessments, and home visits;
• Attend trainings as required including mandatory NYC Aging trainings;
• Perform related duties as required by the Case Management Supervisor, such as visiting seniors in their homes. Additional duties may be assigned by case management team.

Social Worker – Case Manager

Events

• Deliver evidence-based falls prevention classes (e.g., A Matter of Balance, Tai Chi for Arthritis and Fall Prevention, Stepping On) in person and virtually, following curriculum fidelity and program standards.
• Work with the Director to scope the falls prevention education needs of PSS and local community audiences; and coordinate the scheduling and delivery of falls prevention trainings.
• Facilitate interactive education on falls risk factors (home hazards, medications, footwear, vision, chronic conditions), tailored to the lived experiences of low-income and linguistically diverse older adults.
• Lead strength, balance, and flexibility activities appropriate to each curriculum and participants’ functional levels, with clear safety instructions and modifications.
• Provide brief, non-clinical 1:1 educational support (not case management) before/after sessions to reinforce key messages and help participants set simple, practical action steps.
• Deliver all classes and workshops bilingually (English and Spanish/other required language), including group facilitation, Q&A, and participant support.
• Adapt teaching methods and materials for varying literacy, language proficiency, cognitive status, and cultural backgrounds, ensuring content is accessible and respectful.
• Coordinate with PSS centers, residences, and external partner sites to schedule classes, support recruitment, and ensure adequate space, technology, and materials.
• Use PSS’s marketing templates and communication channels to help promote classes in collaboration with outreach and program staff.
• Administer and accurately collect all required program data: attendance, pre/post assessments, satisfaction surveys, and other outcome measures, in line with funder and evaluation requirements.
• Enter and maintain participant and class data in PSS systems and support preparation of reports on participation, completion rates, and outcomes.
• Participate in required training, certification, and re-certification for evidence-based falls prevention programs and Section 508–compliant hybrid delivery.
• Attend regular supervision and team meetings to review progress toward goals (sites, participants, completion, outcomes) and to continuously improve program quality.

Social Worker – Case Manager

Falls Prevention Trainer