Manager

• Maintain client caseload of ongoing and short-term clients
• Conduct assessments and create a care plan for each client.
• Perform timely follow ups with clients and providers
• Perform home visits as needed
• Assist with program development
• Provide caregivers with individual case coordination and counseling
• Provide direction and assistance with caregiving issues such as coping with caregiver burden, guidance for long term care planning, advocacy, referral, and info and assistance as needed
• Facilitate support groups and educational trainings
• Maintain case records in VIVE database, including documentation of all caregiver services provided
• Identify and maintain up-to-date resources for clients
• Identify and collaborate with community partners
• Promote the agency and program by performing outreach, participate in community events, and represent the agency to the public
• Develop and maintain liaisons with other organizations, as appropriate, to collaborate in outreach efforts or other partnership opportunities
• Effectively utilize social media and other digital and communication tools to reach a broad audience
• Perform other duties as needed and assigned

Care Manager

• Meet grant outreach expectations.
• Conduct street level outreach in areas frequented by target population in the Bronx & Manhattan
• Strategize to promote the program and its services by cultivating new partnerships (community agencies, nonprofits, faith-based institutions and for-profit entities) to generate caregiver referrals.
• Build relationships with Community Leaders and Boards within Community Districts and stakeholders.
• Conduct regular field work to potential organization partners etc.
• Outreach to potential caregivers over the phone, email/ mail, and in the community.
• Participants in program initiative for outreach purposes
• Communicate regularly with referral partners on a set schedule.
• Identify content partners to bring new and innovative programming to PSS Circle of Care.
• Attend and participate in monthly PSS Circle of Care Team Meetings
• Schedule and facilitate, presentations, in the community to raise awareness about PSS Circle of Care
• Promote PSS Circle of Care programming and services on Social Media (Instagram, Facebook).
• Represent PSS in the media, at community fairs and events (table at community health fairs, hospitals, events and other localities)
• Organize and host community health fairs
• Log referral partners and track units of service by maintaining an accurate Worker Log and maintaining Caregiver database entries in VIVE.
• Provide support to Care Managers as needed.
• Other duties assisted by supervisor

Care Manager

Outreach Care Manager