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About the role
Key responsibilities & impact- Process and analyze Home Equity lending products.
- Demonstrate effective phone skills and handle incoming phone calls to include product inquiries, application status’ and taking applications by phone.
- Processes, denies, and approves loan applications, using analysis and interpretation of facts and understanding of federal and state regulations and credit union policy, product guidelines, underwriting standards and procedures.
- Refers applications to management as required for 2nd level reviews.
- Process reconsiderations of loan denials/decisions/suspensions.
- Monitor and process various loan pipelines including new applications, incomplete applications, and approved applications.
- Make outbound follow up calls as needed.
- Communicate with members, outside vendors, and resources (e.g., appraisers, counties, deed report provider, flood provider, etc.) and financial institutions to acquire information necessary to complete loan processing.
- Identify and act upon opportunities to cross-sell PSECU products to membership.
- Conduct out-bound calls to cross-sell products and services as needed.
- Other duties as assigned.
Requirements
What you’ll need- High School (Required)
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan processingapplication analysiscredit analysisunderwriting standardsfederal regulationsstate regulationsproduct guidelinespipeline monitoringcross-selling
Soft Skills
effective phone skillscommunicationinterpersonal skillscustomer serviceproblem-solving