Loan Application Analyst

PSECU

Loan Application Analyst providing member assistance and processing loan applications for PSECU. Handling inquiries and resolving issues to ensure member satisfaction.

Posted 4/30/2026full-timeHarrisburg • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer incoming calls promptly and provide accurate, satisfactory answers to member queries and concerns.
Assist members via email or other communication channels as needed.
Call members to inform them about new products, services, and policies.
Provide information on loan options, terms, and conditions.
Evaluate loan applications, verifying information provided by applicants.
Determine risks associated with lending to members based on their credit history and financial status.
Review file documentation for completeness and accuracy.
Verify applicant history with credit bureaus and other agencies to facilitate loan approval or denial.
De-escalate situations involving dissatisfied members, offering patient assistance and support.
Handle member complaints professionally and efficiently.
Assist in training new employees, ensuring they understand policies.
Collaborate with other departments to improve overall service.
While meeting quantity goals is essential, maintain a focus on call quality.
Efficiently manage call time without compromising the quality of interactions.
Make a predetermined number of outbound calls per hour, as outlined by management.
Strive to consistently meet or surpass the monthly call expectation.

Requirements

What you’ll need

High School (Required)

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communicationcustomer serviceproblem-solvingde-escalationtrainingcollaborationtime managementattention to detailpatiencequality assurance

Certifications

High School Diploma