Training Content Specialist

PSD

Training Content Specialist responsible for creating and maintaining digital learning resources for Citywide software. Leveraging technology and AI tools to enhance learning experiences for clients.

Posted 7/28/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$50,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in creating and editing digital learning content, utilizing tools like Camtasia and Articulate, while effectively managing multiple projects and collaborating with cross-functional teams. Proficient in leveraging AI tools to enhance content creation and improve the client learning experience.

Highest-signal resume keywords

Camtasia Video EditingArticulate Content CreationAI Tools UtilizationTechnical Writing SkillsKnowledge Base Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Learning Content CreationVideo EditingInstructional DesignTechnical DocumentationMultimedia Content Development

Soft Skills

Strong Written CommunicationExcellent Organizational SkillsCreative Problem SolvingCollaboration SkillsAttention to Detail

Tools & Technologies

CamtasiaArticulateAdobe Premiere ProHappyFoxLearning Management Systems

Industry Keywords

Digital MediaEducational TechnologySaaS ApplicationsMunicipal Government SoftwareE-Learning

About the role

Key responsibilities & impact

Independently learn the Citywide software platform and new product features through hands-on exploration and collaboration with subject matter experts
Create, record, edit, and publish engaging software training videos and e-learning content using Camtasia, Articulate, and AI-powered content creation tools
Develop, maintain, and improve client-facing knowledge base articles in HappyFox, ensuring content is accurate, searchable, and easy to follow
Modernize legacy training materials into concise videos, knowledge base articles, quick reference guides, and other digital learning resources
Leverage AI and automation tools to improve the speed, quality, and consistency of content creation
Capture and edit screenshots, screen recordings, graphics, and other multimedia assets to enhance learning
Manage a backlog of training content projects by prioritizing work, tracking progress, and delivering high-quality content on schedule
Collaborate with Product, Development, Implementation, and Training teams to ensure content reflects the latest software updates and best practices
Review and test training content for accuracy, clarity, consistency, usability, and branding
Continuously explore new technologies, AI tools, and instructional design best practices to improve the client learning experience
Prepare training content and supporting materials for client and internal learning initiatives as required
Contribute ideas to improve Citywide training content, knowledge base, and self-service resources.

Requirements

What you’ll need

Diploma or Bachelor's degree in Instructional Design, Digital Media, Multimedia, Communications, Educational Technology, Computer Science, or related field
0–2 years of experience creating digital learning content, technical documentation, instructional materials, or multimedia content (co-op, internship, freelance, or personal projects considered)
Demonstrated ability to quickly learn new software applications and work independently with minimal supervision
Experience creating and editing videos using tools such as Camtasia, Descript, Articulate, Adobe Premiere Pro, or similar content creation software
Experience using AI tools (e.g., ChatGPT, Gemini, or similar) to improve content creation and productivity is considered an asset
Strong written communication and technical writing skills with exceptional attention to detail
Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
Creative, curious, and proactive, with a passion for learning new technologies and continuously improving content
Strong collaboration and communication skills with the ability to work effectively across technical and business teams
Experience with knowledge base platforms, e-learning authoring tools, or Learning Management Systems (LMS) is considered an asset
Familiarity with enterprise software, SaaS applications, or municipal government software is considered an asset.

Benefits

Comp & perks

Fun-clusive organization culture
Supportive and engaging culture
Career growth encouragement