Member Services Associate

Member Services Associate handling luxury customer service and reservation coordination in a high-end hospitality setting. Serving high profile clients at private airport terminals and ensuring seamless reservation experiences.

Posted 7/3/2026full-timeRemote • California, Colorado, Florida, Hawaii, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $27 per hourWebsite

About the role

Key responsibilities & impact

Address all incoming reservation correspondences received via phone call, text message and email.
Reservation coordination for multiple locations: approving reservations, updating reservations, cancelling reservations, etc.
Arranging ground transportation as needed based on reservation requests.
Coordination of food and/or amenity requests in collaboration with all relevant departments.
Assisting with all general inquiries received via phone call and email such as but not limited to: Membership rates, PS services, general questions, etc.
Able to proficiently use Microsoft Office and learn CRM Dynamics platforms.

Requirements

What you’ll need

2-3 years of experience in a luxury customer service/hospitality related field required.
Experience working with high-end clients in a luxury hospitality setting required.
Experience in a customer service, airline and/or hospitality industry related leadership role preferred.
Must feel comfortable servicing high-net worth clientele.
Strong attention to detail.
Able to problem solve.
Minimum education requirement of High school Diploma/GED.
Spanish speaker preferred.
Must have access to a quiet work environment with no background noise or distractions.
Scheduling flexibility is required including weekends, holidays, and early morning/late evening shifts.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability
Short-term disability
401K retirement plan with company matching
Health and Dependent care FSA and HSA with company matching
Merit-based raises and bonuses
12 PTO Days / 6 Paid Sick Days
Monthly health & wellness and cell phone reimbursement
Parental benefits 100% paid up to 6 weeks
Friends & Family Discounted PS Use
Tuition Reimbursement
Paid training
A great career path with promotion opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Reservation ManagementGround Transportation CoordinationMicrosoft Office ProficiencyCRM Dynamics Learning

Soft Skills

Strong CommunicationScheduling Flexibility