Member Services Associate

Member Services Associate handling luxury customer service and reservation coordination in a high-end hospitality setting. Serving high profile clients at private airport terminals and ensuring seamless reservation experiences.

Posted 7/3/2026full-timeRemote • California, Colorado, Florida, Hawaii, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in luxury customer service and hospitality, with a strong focus on reservation coordination and high-end client interactions. Proficient in Microsoft Office and CRM Dynamics, with a commitment to detail and problem-solving in a fast-paced environment.

Highest-signal resume keywords

Luxury Customer Service ExperienceReservation CoordinationHigh-End Client InteractionAttention To DetailProblem Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Reservation ManagementGround Transportation CoordinationMicrosoft Office ProficiencyCRM Dynamics Learning

Soft Skills

Strong CommunicationScheduling Flexibility

Industry Keywords

Luxury HospitalityHigh-Net Worth ClienteleCustomer ServiceHospitality LeadershipGeneral Inquiries Handling

About the role

Key responsibilities & impact

Address all incoming reservation correspondences received via phone call, text message and email.
Reservation coordination for multiple locations: approving reservations, updating reservations, cancelling reservations, etc.
Arranging ground transportation as needed based on reservation requests.
Coordination of food and/or amenity requests in collaboration with all relevant departments.
Assisting with all general inquiries received via phone call and email such as but not limited to: Membership rates, PS services, general questions, etc.
Able to proficiently use Microsoft Office and learn CRM Dynamics platforms.

Requirements

What you’ll need

2-3 years of experience in a luxury customer service/hospitality related field required.
Experience working with high-end clients in a luxury hospitality setting required.
Experience in a customer service, airline and/or hospitality industry related leadership role preferred.
Must feel comfortable servicing high-net worth clientele.
Strong attention to detail.
Able to problem solve.
Minimum education requirement of High school Diploma/GED.
Spanish speaker preferred.
Must have access to a quiet work environment with no background noise or distractions.
Scheduling flexibility is required including weekends, holidays, and early morning/late evening shifts.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability
Short-term disability
401K retirement plan with company matching
Health and Dependent care FSA and HSA with company matching
Merit-based raises and bonuses
12 PTO Days / 6 Paid Sick Days
Monthly health & wellness and cell phone reimbursement
Parental benefits 100% paid up to 6 weeks
Friends & Family Discounted PS Use
Tuition Reimbursement
Paid training
A great career path with promotion opportunities