Process Management Specialist

Prudential Financial

Process Management Specialist leading complex Group Insurance business initiatives for Prudential. Focusing on data-driven problem-solving and operational improvements collaboratively alongside business leaders and analysts.

Posted 7/7/2026full-timeRemote • Maryland, New Jersey, North Carolina, Pennsylvania, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $89,000 - $147,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and execute initiatives addressing complex Group Insurance business challenges, from problem definition through implementation and sustainment.
Apply structured, data‑driven problem‑solving and process improvement approaches to identify root causes, evaluate solution options, and drive measurable, sustainable improvements.
Own project planning, stakeholder communications, requirements, timelines, dependencies, risks, and resource coordination across multiple initiatives.
Act as a trusted partner to Business Solutions leadership, providing coverage, continuity, and decision support as needed.
Leverage deep Group Insurance business and operational knowledge to assess impacts, risks, and downstream implications of proposed solutions.
Partner closely with Business Analysts and cross‑functional team members to translate business needs into clear requirements, insights, and recommendations.
Influence and align stakeholders across business, operations, technology, and control functions without formal authority.
Use data, analytics, and AI‑enabled tools to generate insights, identify trends, and support evidence‑based decision making.
Collaborate with subject matter experts, risk, and control partners to ensure solutions address governance expectations, including issue and error management, and regulatory requirements.
Communicate clearly and confidently with cross‑functional teams and senior leadership, translating complex analysis into concise, compelling narratives.
Model and coach best practices in problem solving, project execution, and continuous improvement.

Requirements

What you’ll need

Lean Six Sigma or project management certification with demonstrated experience applying methodology in complex environments
Deep knowledge of Group Insurance products, operations, and service models
Strong project and initiative management skills, with the ability to manage multiple priorities simultaneously
Proven ability to influence, build credibility, and drive alignment without direct authority
Excellent presentation, storytelling, and executive communication skills
Strong analytical capability, including the ability to interpret data and use insights to inform decisions
Experience leveraging data, analytics, and AI capabilities to support business problem solving
Strong interpersonal skills with a collaborative, team‑first mindset; able to build trusted relationships and work effectively within cross‑functional teams
Positive, adaptable, and approachable working style, with the ability to balance independent ownership with shared accountability
Sound judgment, strong attention to detail, and a commitment to delivering high‑quality, complete outcomes
Ability to operate effectively in a fast‑paced, evolving environment
Proficiency to expert‑level skills in Microsoft Office and Power Platform tools, including Excel, PowerPoint, Visio, Power BI, Power Automate, SharePoint, Microsoft Lists, and collaboration tools such as Miro.

Benefits

Comp & perks

Medical, dental, vision, life insurance, disability insurance
Paid Time Off (PTO), and leave of absences, such as parental and military leave
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period)
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data-Driven Problem SolvingProcess ImprovementProject PlanningRequirements GatheringRisk ManagementAnalytical CapabilityStakeholder AlignmentGovernance Compliance

Soft Skills

Interpersonal SkillsCollaborative MindsetAdaptabilityAttention to DetailStorytelling

Certifications

Lean Six Sigma CertificationProject Management Certification