Technical Systems Analysis Specialist

Prudential Financial

Business Systems Analyst handling customer-facing technical solutions for Prudential’s Group Insurance. Collaborating with internal and external partners to define and implement effective solutions.

Posted 7/6/2026full-timeNewark • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $89,000 - $147,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support the installation Group Insurance customers.
Work closely with our customers and/or the Third-Party Administrators, and internal business partners including Implementation, Distribution and Operations to define and implement effective solutions.
Define data requirements specific to the customers’ plan design, review data requirements with the customer and offer alternatives for data concerns.
Conduct a thorough review and analysis of test files to identify and communicate any issues and offer alternative solutions to support the administration needs of our customers.
Coordinate activities to complete the data load into the appropriate administration system once the customer production file is received.
Solve complex problems and take a broad perspective to identify solutions.
Work independently, with guidance in only complex situations and contribute on internal team projects and cross-functional initiatives, serving as a subject matter expert for cross-functional inquiries.

Requirements

What you’ll need

Excellent communication skills, including direct interaction with customers and the ability to tailor messages based on the customer’s needs.
Strong analytical and problem-solving skills, preferably working on data management / data integration projects.
Excellent interpersonal skills and the ability to build and cultivate partnerships with Group Insurance customers, TPA's and internal business partners.
Demonstrated project management skills, with the ability to work on multiple projects at varying stages.
Proven track record of delivering results, with the ability to meet deadlines in a fast-paced environment.
Ability to work independently, prioritize deliverables and drive to solutions.
Technical background with SQL, Excel / Excel Macros and text file manipulation.
Experience with text /CSV / fixed width file formats required.
Ability to quickly become proficient on new processes with minimal guidance.
Bachelor’s degree or equivalent work experience.
Experience with XML highly desired.
Working knowledge of API’s a plus.
Cross-functional business expertise, with knowledge of Group Insurance products and services a plus.
Prior experience with administration of Group Insurance benefits or eligibility processing is preferred.

Benefits

Comp & perks

Medical, dental, vision, life insurance, disability insurance
Paid Time Off (PTO)
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period)
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data IntegrationData AnalysisText File ManipulationCSV File FormatsXMLAPI Knowledge

Soft Skills

Excellent CommunicationInterpersonal SkillsProblem-SolvingIndependencePartnership Building