Claims Examiner

Prudential Financial

Claims Examiner reviewing and processing death claims for OSGLI. Managing pending claims and corresponding with various parties throughout the claims process.

Posted 4/26/2026full-timeRemote • Connecticut, Minnesota, New Jersey, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $45,700 - $75,500 per yearWebsite

About the role

Key responsibilities & impact

Manage a book of pending claims through effective time management to ensure timely payments
Process decisions on claims through claim management system (Promise 360) and/or new business application (Compass)
Approve and deny claim payments within authorization limits
Render decisions on disability extension requests and traumatic injury claims within authorization limits
Obtain necessary information for claim decisions from various sources including, but not limited to, the Veterans Administration, branches of service, beneficiaries, attorneys, and police departments.
Correspond with claimants, law department, underwriting, Casualty Assistance Officers, attorneys, the Veterans Administration, and other interested parties through the life of a claim
Prioritize work to ensure meeting of performance standards
Other duties as assigned

Requirements

What you’ll need

Bachelor's degree or equivalent military experience preferred
2 to 5 years of claims management experience preferred
Strong customer focus skills with high ability to empathize with customers
Ability to learn and retain a large amount of technical information
Ability to analyze data on claims and make appropriate claim decisions
Strong problem solving, strategic thinking and analytical skills
Ability to prepare replies to claim inquiries
Excellent PC skills and strong working knowledge of windows-based applications
Proven self-motivation skills
Excellent oral and written communications skills
Partnership skills to excel in a team environment as well as work independently
Ability to prioritize work and excel in a fast-paced, metric driven environment
Excellent time management and organizational skills
Attention to details a must
Ability to work overtime based on work volumes

Benefits

Comp & perks

Medical, dental, vision, life insurance, disability insurance
Paid Time Off (PTO)
Parental and military leave
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs including reimbursement for personal wellbeing needs (up to $1,600 a year)
Work/Life Resources
Education Benefit for college enrollment and accredited certificate programs
Employee Stock Purchase Plan at 85% of lower price after one year of service
Eligibility for discretionary annual incentive program based on individual and organizational performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementdata analysisdecision makingtime managementproblem solvingstrategic thinkinganalytical skillscustomer focustechnical information retention

Soft Skills

empathycommunication skillsself-motivationteamworkindependenceorganizational skillsattention to detailprioritizationadaptabilityfast-paced work

Certifications

Bachelor's degreemilitary experience