Senior Client Services Specialist – Group Insurance
Prudential Financial
full-time
Posted on:
Location Type: Hybrid
Location: Fort Washington • Pennsylvania • Washington • United States
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Salary
💰 $65,100 - $107,500 per year
Job Level
About the role
- Serve as the designated contact for assigned clients, managing and resolving service inquiries with professionalism and urgency
- Conduct on-camera calls with clients and brokers, maintaining a professional and polished presence while ensuring clear, effective communication and fostering positive engagement
- Apply a consultative and customer-focused approach to address service needs and deliver a positive experience
- Build and maintain strong relationships with client representatives, producers, and brokers
- Deliver consistent, high-quality service by adhering to established processes and industry standards
- Recognize recurring issues and contribute observations and insights to support root cause analysis and improvement
- Collaborate cross-functionally to support resolution of process gaps
- Participate in process improvement initiatives by providing input, feedback, and execution support
- Demonstrate openness to change and support continuous improvement efforts
- Manage multiple priorities effectively in a fast-paced, evolving environment
Requirements
- 3–5 years of experience in customer service or operations, preferably within Group Insurance
- Strong understanding of Group Insurance products including Life, Voluntary Benefits, and Disability
- Ability to solve questions from brokers, clients and distribution partners with minimal guidance
- Exceptional time management, organizational, and relationship-building skills
- Strong verbal and written communication skills across all organizational levels
- Proven skills in positive and effective interaction with challenging customers
- High level of flexibility to adapt to the needs of the organization
- Ability to drive and manage multiple and changing priorities
- Proven ability to resolve complex issues and escalate when needed
- Comfortable working West Coast hours, if required
- Bachelor’s degree preferred; equivalent experience will be considered.
Benefits
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO)
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
- Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Group InsuranceLife InsuranceVoluntary BenefitsDisability Insurance
Soft Skills
customer servicetime managementorganizational skillsrelationship-buildingverbal communicationwritten communicationproblem-solvingflexibilityadaptabilityprocess improvement
Certifications
Bachelor’s degree