Senior Client Services Specialist – Group Insurance

Prudential Financial

Senior Customer Excellence Specialist managing client service inquiries within Group Insurance. Fostering strong client relationships and driving continuous improvement in service delivery.

Posted 4/16/2026full-timeFort Washington • Pennsylvania, Washington • 🇺🇸 United StatesSenior💰 $65,100 - $107,500 per yearWebsite

About the role

Key responsibilities & impact

Serve as the designated contact for assigned clients, managing and resolving service inquiries with professionalism and urgency
Conduct on-camera calls with clients and brokers, maintaining a professional and polished presence while ensuring clear, effective communication and fostering positive engagement
Apply a consultative and customer-focused approach to address service needs and deliver a positive experience
Build and maintain strong relationships with client representatives, producers, and brokers
Deliver consistent, high-quality service by adhering to established processes and industry standards
Recognize recurring issues and contribute observations and insights to support root cause analysis and improvement
Collaborate cross-functionally to support resolution of process gaps
Participate in process improvement initiatives by providing input, feedback, and execution support
Demonstrate openness to change and support continuous improvement efforts
Manage multiple priorities effectively in a fast-paced, evolving environment

Requirements

What you’ll need

3–5 years of experience in customer service or operations, preferably within Group Insurance
Strong understanding of Group Insurance products including Life, Voluntary Benefits, and Disability
Ability to solve questions from brokers, clients and distribution partners with minimal guidance
Exceptional time management, organizational, and relationship-building skills
Strong verbal and written communication skills across all organizational levels
Proven skills in positive and effective interaction with challenging customers
High level of flexibility to adapt to the needs of the organization
Ability to drive and manage multiple and changing priorities
Proven ability to resolve complex issues and escalate when needed
Comfortable working West Coast hours, if required
Bachelor’s degree preferred; equivalent experience will be considered.

Benefits

Comp & perks

Medical, dental, vision, life insurance, disability insurance
Paid Time Off (PTO)
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Group InsuranceLife InsuranceVoluntary BenefitsDisability Insurance

Soft Skills

customer servicetime managementorganizational skillsrelationship-buildingverbal communicationwritten communicationproblem-solvingflexibilityadaptabilityprocess improvement

Certifications

Bachelor’s degree