Support the installation Group Insurance customers.
Work closely with customers and/or Third-Party Administrators, and internal business partners including Implementation, Distribution and Operations to define and implement effective solutions.
Define data requirements specific to the customers’ plan design, review data requirements with the customer and offer alternatives for data concerns.
Conduct a thorough review and analysis of received test files to identify and communicate any issues and offer alternative solutions to support customer administration needs.
Coordinate activities to complete the data load into the appropriate administration system once the customer production file is received.
Solve complex problems and take a broad perspective to identify solutions.
Work independently, with guidance in only complex situations, and contribute on internal team projects and cross-functional initiatives, serving as a subject matter expert for cross-functional inquiries.

Requirements

Excellent communication skills, including direct interaction with customers and the ability to tailor messages based on the customer’s needs.
Strong analytical and problem-solving skills, preferably working on data management / data integration projects.
Excellent interpersonal skills and the ability to build and cultivate partnerships with Group Insurance customers, TPA's and internal business partners.
Demonstrated project management skills, with the ability to work on multiple projects at varying stages.
Proven track record of delivering results, with the ability to meet deadlines in a fast-paced environment.
Ability to work independently, prioritize deliverables and drive to solutions.
Technical background with SQL, Excel / Excel Macros and text file manipulation.
Experience with text /CSV / fixed width file formats required.
Bachelor’s degree or equivalent work experience.

Benefits

Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance.
Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLExcelExcel Macrosdata managementdata integrationtext file manipulationtext file formatsCSV file formatsfixed width file formats

Soft Skills

communication skillsanalytical skillsproblem-solving skillsinterpersonal skillsproject management skillsability to work independentlyprioritization skillsability to meet deadlinesability to build partnerships

Certifications

Bachelor’s degree