Prudential Financial

Business Analyst, Associate Manager

Prudential Financial

full-time

Posted on:

Location Type: Hybrid

Location: Fort Washington • New Jersey • Pennsylvania • United States

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Salary

💰 $89,000 - $147,000 per year

About the role

  • Lead requirement gathering through interviews, workshops, surveys, and analysis of business processes and systems.
  • Translate business needs into clear, concise, and actionable user stories, functional specifications, and acceptance criteria.
  • Manage changes to requirements throughout the product lifecycle, ensuring transparency and alignment.
  • Create documentation to support solution design and stakeholder alignment.
  • Partner with the Product Owner to manage and prioritize the product backlog, ensuring high-value items are addressed first.
  • Coordinate with cross-functional teams to support the implementation of new web platform capabilities and feature enhancements to ensure they are production-ready.
  • Coordinate requests for analytics tagging, ADA defect remediation, and content authoring, ensuring timely execution and alignment with platform standards.
  • Support recurring production releases, including end-to-end testing, and user acceptance testing (UAT).
  • Support the exploration and implementation of AI-driven features to enhance personalization, customer support, and operational efficiency.
  • Deepen integration with third party vendors for a more seamless user experience.
  • Define and track key performance indicators (KPIs) to measure success and inform future iterations.
  • Provide documentation to ensure successful adoption and operational support of web platform capabilities personalization, customer support, and operational efficiency.
  • Utilize standards across multiple business lines to ensure site compliance.

Requirements

  • 6–8 years of experience in business analysis, preferably within digital product teams and Agile environments.
  • Exceptional presentation skills to summarize and present the status of projects to leadership.
  • Proven ability to write and manage user stories and acceptance criteria in collaboration with Product Owners and Scrum teams.
  • Strong understanding of SAFe Agile methodologies and experience working in cross-functional teams.
  • Experience supporting large-scale web platforms and CMS-enabled digital experiences.
  • Familiarity with coordinating tagging, accessibility, and content workflows across digital teams.
  • Excellent analytical and problem-solving skills with a customer-centric mindset.
  • Strong communication and stakeholder management skills, with the ability to influence and drive alignment across teams.
  • Familiarity with tools such as Miro, Figma, Jira, Confluence, and Adobe Analytics is a plus.
  • Passion for digital innovation, continuous improvement, and delivering exceptional customer experiences.
Benefits
  • Medical, dental, vision, life insurance, disability insurance
  • Paid Time Off (PTO)
  • 401(k) plan with company match (up to 4%)
  • Company-funded pension plan
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisuser storiesacceptance criteriaAgile methodologiesSAFe Agileanalytics taggingUATKPI trackingdigital product managementweb platform capabilities
Soft Skills
presentation skillsanalytical skillsproblem-solving skillscustomer-centric mindsetcommunication skillsstakeholder managementinfluencealignmentcollaborationcontinuous improvement