Prudential Financial

Senior Business Analyst

Prudential Financial

full-time

Posted on:

Location Type: Hybrid

Location: Fort Washington • Pennsylvania • Washington • United States

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Salary

💰 $89,000 - $147,000 per year

Job Level

Senior

About the role

  • Serves as a subject matter expert representing business leaders and operations in the design, implementation of projects, and process improvement initiatives spanning across Customer and Operational Solutions team.
  • Provides project management support. This includes creating project charters, project plans, ensuring deliverables and dependencies are identified, addressing impediments, monitoring progress, and managing dependencies, risks, and issues.
  • Identifies end user’s needs and strategies to define business technology and process requirements.
  • Supports the business with documentation such as materials to communicate to the team and SOPs.
  • Owns the documentation of business requirement documents for new client onboarding and plan maintenance ensure system accuracy.
  • Coordinates and participates in user acceptance testing for technology releases.
  • Conducts process mapping and root cause analysis, identifying key pain points/opportunities and mapping out desired future state outcomes.
  • Participate in learning activities to continuously expand business process knowledge. This may include rotational business processing assignments.
  • Partners with business leaders to prepare and presents business cases leveraging data analytics and customer insights.
  • Shares insights and progress to promote a customer-centric culture and connect the dots across experiences to inform the broader organization.
  • Assists with driving change management across the service organization.
  • Participates in the creation of procedures and training.

Requirements

  • Subject matter expertise in two or more GI’s operation functions (Onboarding, Billing, Medical Underwriting, Customer Data Management, Record Keeping Services & the Customer Excellence Team).
  • Leads with a process ownership mentality.
  • Project management experience, with the ability to manage complex initiatives.
  • Experience leveraging data to drive business decisions.
  • Demonstrated ability to implement process changes that span multiple functions.
  • Outstanding problem solving, analytical, decision making, and negotiation skills.
  • Ability to work in a matrix/nonhierarchical environment, embracing an agile mentality to evolve with the business.
  • Excellent work ethic and self-motivated with the ability to prioritize and meet deadlines.
  • Excellent communication and interpersonal skills to work effectively with team members, leadership, other departments, and vendors.
  • Intellectual curiosity, and a willingness to learn, grow, and improve.
  • Project management certification or six sigma experience is a plus, but not required.
  • Travel required (approx. 10%).
Benefits
  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance.
  • Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analyticsprocess mappingroot cause analysisbusiness requirement documentationuser acceptance testingprocess improvementchange managementSOP documentationbusiness technology requirements
Soft Skills
problem solvinganalytical skillsdecision makingnegotiation skillscommunication skillsinterpersonal skillsself-motivatedprioritizationintellectual curiosityagile mentality
Certifications
project management certificationsix sigma