Prudential Financial

Project Management Specialist

Prudential Financial

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • Washington • United States

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Salary

💰 $89,000 - $147,000 per year

About the role

  • Drive implementation from the prospect stage to successful onboarding of new clients into the Group Universal/Variable Universal Life (GUL/GVUL) platform, confirming all components-including enrollment, plan administration, billing, beneficiary services, termination, and life claim facilitation services-are configured and aligned with plan requirements
  • Engage with clients to understand their unique challenges and opportunities, collaboratively strategizing to drive impactful outcomes during the implementation process
  • Proactively serve as the primary point of contact for client interaction while fostering strong relationship management to ensure seamless and effective support for billing, administration, payment, and enrollment needs
  • Represent client interest in internal discussions and enterprise-wide projects, contributing to system enhancements, automation efforts and process redesign initiatives
  • Collaborate cross-functionally with internal stakeholders including Product, Compliance, Claims, and IT to ensure smooth execution of administrative tasks, issue resolution, and adherence to regulatory requirements
  • Execute issue escalation and resolution protocols through thorough root-cause analysis and clear stakeholder communication
  • Manage a broad and diverse book of business, supporting employer groups ranging from 100 to a million covered lives

Requirements

  • Bachelor’s degree or equivalent work experience
  • Proficiency in Microsoft Office, especially Microsoft Excel
  • Knowledge of Group Insurance and/or Group Universal Life/Group Variable Universal Life products preferred
  • Strong organizational and prioritization skills with demonstrated ability to manage multiple responsibilities in a high-volume, deadline-driven environment
  • Excellent interpersonal and relationship management skills with the ability to influence, partner and build trust across stakeholders
  • Strategic thinker with strong analytical and problem-solving abilities
  • Excellent work ethic with the ability to prioritize and meet deadlines
  • Self-motivated with intellectual curiosity, a commitment to continuous improvement, and a high level of personal accountability
  • Minimum of 5 years of Group Insurance or Financial Services experience preferred
  • Experience working directly with vendors, sales, and brokers in a client-facing or project management capacity
Benefits
  • Medical, dental, vision, life insurance
  • Disability insurance
  • Paid Time Off (PTO)
  • Leave of absences, such as parental and military leave
  • 401(k) plan with company match (up to 4%)
  • Company-funded pension plan
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
  • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Group Universal LifeGroup Variable Universal Liferoot-cause analysisissue escalationprocess redesignadministrative tasksbillingenrollmentplan administrationanalytical skills
Soft Skills
organizational skillsprioritization skillsinterpersonal skillsrelationship managementstrategic thinkingproblem-solvingself-motivatedintellectual curiositycommitment to continuous improvementpersonal accountability
Certifications
Bachelor’s degree