Prudential Financial

Associate Manager, Quality Assurance

Prudential Financial

full-time

Posted on:

Location Type: Hybrid

Location: Newark • New Jersey • United States

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Salary

💰 $89,000 - $147,000 per year

About the role

  • Ensure high‑quality, timely, and accurate completion of all quality reviews across supported functions.
  • Partner closely with business leaders to deliver a consistent, scalable quality program that evolves with changing business needs.
  • Analyze and interpret quality results to surface meaningful insights, trends, and data‑driven recommendations.
  • Drive transformation across processes and team operations to unlock new efficiencies, expand quality support, and elevate team capability and professional growth.
  • Lead, coach, and develop team members through clear expectations, continuous feedback, and empowerment.
  • Manage day‑to‑day oversight of quality vendor relationships, ensuring adherence to Statements of Work and providing ongoing performance feedback.

Requirements

  • Demonstrated experience successfully leading and developing high‑performing teams.
  • Strong data analytics skills with the ability to translate complex information into clear, compelling stories.
  • Advanced PowerPoint and Excel proficiency with the capability to build results reporting and visualizations.
  • Understanding of quality principles, standards, and operational excellence practices.
  • Proven ability to innovate, influence, and lead through change in a dynamic environment.
  • A commitment to empowered leadership, driving meaningful business outcomes through flawless execution and continuous improvement.
  • It’d be a plus if you had:
  • Prior process and product knowledge of Group Insurance Onboarding and Admin functions.
  • Prior experience leading in a Centralized Quality space.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsquality principlesoperational excellencePowerPointExcelresults reportingvisualizations
Soft Skills
leadershipteam developmentcoachingcommunicationempowermentinnovationinfluencechange managementcontinuous improvement