Prudential Financial

Senior Business Analyst – Group Insurance

Prudential Financial

full-time

Posted on:

Location Type: Office

Location: Jacksonville • Connecticut • Florida • United States

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Salary

💰 $89,000 - $147,000 per year

Job Level

Senior

About the role

  • Lead requirements elicitation for complex sales enablement, underwriting, and quoting processes, leveraging deep product knowledge and stakeholder insight
  • Facilitate workshops and cross-functional sessions to extract, clarify, and document business needs
  • Synthesize input from diverse stakeholders into actionable requirements, user stories, and process maps
  • Own documentation quality and traceability, driving consensus and managing change control
  • Analyze and redesign end-to-end workflows to improve efficiency, accuracy, and customer experience
  • Identify opportunities for innovation and automation, incorporating customer insights and regulatory requirements
  • Champion best practices in process mapping, integration, and continuous improvement
  • Serve as a primary facilitator for complex discussions, ensuring all voices are heard and solutions align with business objectives
  • Build trusted relationships with Product Owners, Underwriting, Sales, and Technology partners
  • Present recommendations and solution designs to leadership and cross-functional teams
  • Mentor and guide junior analysts, providing feedback and fostering professional growth
  • Lead Agile ceremonies (stand-ups, sprint planning, retrospectives) and ensure effective communication of requirements and priorities
  • Partner with Product Owners to manage backlogs, prioritize features, and track progress
  • Lead User Acceptance Testing (UAT), developing test scenarios and ensuring solutions meet business and regulatory needs
  • Support deployment and adoption of new features, providing training and documentation for end-users
  • Coordinate project activities, timelines, and deliverables across multiple initiatives
  • Anticipate and address risks, issues, and dependencies, ensuring successful delivery of business outcomes

Requirements

  • Deep product and process knowledge in Underwriting, Group Insurance, or Quoting systems
  • Advanced requirements elicitation and facilitation skills; able to lead workshops and drive consensus
  • Strong written and verbal communication, with the ability to tailor messaging for diverse audiences
  • Expertise in process mapping, solution design, and business analysis tools (e.g., Miro, Visio, JIRA, RALLY)
  • Agile methodology experience and proven track record in cross-functional teams
  • Analytical, detail-oriented, and committed to continuous improvement
  • Demonstrated ability to mentor, influence, and lead others
  • Bachelor's degree in Business, Finance, Information Systems, or related field
  • Significant experience in Underwriting, Group Insurance, or related disciplines
  • Certification in Business Analysis (e.g., CBAP) or Agile (e.g., CSM) is a plus
Benefits
  • Medical, dental, vision, life insurance, disability insurance
  • Paid Time Off (PTO)
  • Leave of absences, such as parental and military leave
  • 401(k) plan with company match (up to 4%)
  • Company-funded pension plan
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
  • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
requirements elicitationprocess mappingsolution designbusiness analysisUser Acceptance Testingworkflow analysisautomationAgile methodologycontinuous improvementdocumentation quality
Soft Skills
communicationfacilitationmentoringinfluencingrelationship buildinganalytical thinkingdetail-orientedproblem-solvingteam collaborationchange management
Certifications
CBAPCSM