Senior Appeals Analyst
Prudential Financial
full-time
Posted on:
Location Type: Hybrid
Location: Newark • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $69,200 - $103,000 per year
Job Level
Senior
About the role
- Manage assigned caseload of complex disability appeals.
- Utilize specialty resources effectively to include internal and external clinical, vocational, and legal experts.
- Demonstrate industry leading customer service internally and externally.
- Administer and expertly apply contractual provisions.
- Demonstrate excellent organizational and time management skills resulting in a well-balanced workflow.
- Demonstrate sound judgment in the development of differentiated appeals plans leading to optimal outcomes.
- Provides direct feedback to appropriate parties as required on claim handling.
- Identify opportunities for improved claim management across the organization.
Requirements
- 3-5 years' experience in Long Term Disability claims required.
- Demonstrated superior customer service skills.
- Excellent verbal and written correspondence skills.
- Successful analytical and critical thinking skills required.
- Demonstrated collaboration and ability to partner inter-departmentally.
- Ability to work independently to manage difficult interactions.
- Proficiency in Microsoft Office.
- Aptitude to learn and integrate new technology into workflow.
- Experience with Short Term Disability and Life WOP claims is preferred.
- Prior appeals experience preferred.
- College degree preferred.
Benefits
- Market competitive base salaries, with a yearly bonus potential at every level.
- Medical, dental, vision, life insurance, disability insurance.
- Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
- Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Long Term Disability claimsShort Term Disability claimsLife WOP claimsanalytical skillscritical thinking skills
Soft skills
customer service skillsorganizational skillstime management skillssound judgmentcollaborationindependent workverbal communication skillswritten communication skills