Prudential Financial

Director, Process Management – TPA Oversight

Prudential Financial

full-time

Posted on:

Location Type: Hybrid

Location: Newark • Florida, Maine, Minnesota, Pennsylvania • 🇺🇸 United States

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Salary

💰 $141,100 - $191,000 per year

Job Level

Lead

About the role

  • Overseeing all aspects of TPA performance including service delivery, compliance with contract provisions, escalations from Sales partners and working with LAW on mitigation related matters.
  • Aligning goals and objectives with underlying ILI business strategy.
  • Project management experience or experience overseeing project management preferred.
  • Ability to “get stuff done” on time and on budget are critical skills for this role.
  • Full responsibility for the budget including change controls.
  • Reimagining the way work is done to improve CX, employee experience and reduce cost.
  • Partner with Law/Compliance/Risk Management related to all internal/external audits.
  • Oversee the TPA regulatory landscape and proactively manage trends across vendor risk profiles.

Requirements

  • 3+ years of vendor management, TPA or related experience.
  • Experience leading and developing people.
  • Deep knowledge of ILI products and specifically the in scope products strongly preferred.
  • Problem Identification and resolution; Knowledge of industry trends and external perspective.
  • Experience in relationship management preferred.
  • Some travel required (less than 5%).
Benefits
  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance.
  • Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementvendor managementbudget managementcompliancerisk managementaudit managementproblem identificationproblem resolutionservice deliverychange control
Soft skills
leadershiprelationship managementorganizational skillscommunicationstrategic alignmenttime managementcost reductionemployee experience improvementcustomer experience improvementcollaboration