prpl Foundation

Account Manager

• Support PRPL's talent services across all creative staffing engagements
• Serve as one of the primary points of contact for our primary, big tech client, and become acutely familiar with the scope of work for each distinct team.
• Meet regularly with each client for team performance check-ins
• Conduct bi-annual client surveys to track the performance of placements
• Provide daily updates to clients on onboarding or offboarding activities
• Assist in providing quarterly reporting on agency deliverables and work accomplished.
• Identify and communicate risks via reports.
• Partner with our Talent Ops team to request and troubleshoot access needs (tooling, software, equipment).
• Own and drive account management documentation on behalf of PRPL.
• Ensure client satisfaction by managing overall account health, actively managing risk, communicating clearly, and making sure we deliver work on time.
• Support the business development process by attending intake calls and assisting in the creation of agency estimates and proposals.
• Collaborate with PRPL's Talent Ops team and Recruiters to replace team members as needed.
• Work with the Finance team to ensure billing schedules and reports align to the original statements of work/work orders (SOWs).
• Initiate all scope changes via amendments and work with the Account Director/VP of People to execute