Customer Service Representative, Account Manager
Prowerb GmbH
full-time
Posted on:
Location Type: Office
Location: Kleve • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage an assigned portfolio of clients.
- Handle customer inquiries and manage quotations and invoicing processes.
- Perform troubleshooting and professionally handle customer complaints.
- Participate in client-facing and internal regular meetings.
Requirements
- Completed commercial vocational training or a degree (e.g., business administration).
- Professional experience in account management.
- Proficient in MS Office.
- Good command of English.
- Experience in a B2B environment.
- Strong service orientation and a hands-on mentality.
- Goal- and solution-oriented approach.
- Comfortable working with rapidly changing situations.
- Structured working methods and attention to detail in handling commercial processes.
- Strong negotiation skills and confidence when dealing with decision-makers.
Benefits
- Opportunities for career development within an innovative company.
- Modern working conditions in a collegial and motivated team.
- Flexible working hours with the option to work from home.
- Company events (summer party and Christmas party) and various employee activities.
- Employee discounts, company bike (Jobrad), company pension plan, and complimentary beverages.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementquotations managementinvoicing processestroubleshootingcommercial processes
Soft skills
service orientationhands-on mentalitygoal-orientedsolution-orientedadaptabilityattention to detailnegotiation skillsconfidence
Certifications
commercial vocational trainingdegree in business administration