Library Information Systems Technician

Provo City

Information Systems Technician providing technical support and maintenance of systems at Provo City Library. Engaging with library patrons and troubleshooting various technical issues.

Posted 7/31/2026part-timeProvo • Utah • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in troubleshooting hardware and software issues, providing user support, and maintaining accurate logs of support calls. Capable of deploying software applications and assisting in hardware lifecycle management.

Highest-signal resume keywords

User Help Desk ManagementTroubleshooting Hardware IssuesBasic Software DeploymentSystem Query ProgrammingInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Software ProblemsBasic ProgrammingSystem Query WritingVirus DetectionHardware Installation

Soft Skills

User InstructionTimely ResponseCommunication

Tools & Technologies

WorkstationsScannersPrintersProjectors

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Technical SupportHelp DeskSystem SupportHardware Lifecycle Management

About the role

Key responsibilities & impact

Maintain user help desk for technical hardware and software issues
Ensure a quick response and timely resolution on all inquiries
Troubleshoot basic hardware and software problems on the phone or on location
Maintain an accurate log of support calls and their results
Instruct users on basic software and computer use, best practices, and procedures
Deploy basic software applications on workstations, scanners, printers, and other computerized devices
Detect and eliminate basic system viruses, spyware, and other malware
May perform elementary programming, including writing and maintaining system queries
Assist in determining need for, evaluating, selecting, installing, and replacing a variety of hardware, including printers, projectors, scanners and other peripherals
Assist in maintaining life cycle of hardware and software, including maintaining an accurate inventory, facilitating manufacturer warranties, and analyzing replacement needs
Assist other staff members as needed and perform other related duties as required

Requirements

What you’ll need

High school diploma or equivalent (GED)
One year of computer operation and system support experience
A valid, lawful Driver License may be required

Benefits

Comp & perks

free admission to the Provo Recreation Center, Peaks Ice Arena Public Skating, and Provo Shooting Sports Park
a free Provo City Library Card
a 25% discount on Provo Recreation Center memberships (direct family only)
discounts from various local and national vendors