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Customer Success Manager
ProviPanda GmbHCustomer Success Manager für B2B-Kunden bei Hamburger HR-Tech-Startup. Verantwortung für Onboarding, Retention, Eskalationen und Prozessaufbau im Remote-First-Team.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing B2B customer onboarding processes, enhancing user experience, and driving customer retention through effective communication and problem-solving skills. Proficient in collaborating across teams to optimize customer success strategies and processes.
Highest-signal resume keywords
Customer Success ManagementB2B Onboarding ExperienceEscalation ManagementStrong Communication SkillsTech-Savvy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingRecruiting SupportChurn Risk DetectionProcess OptimizationJob Creation Support
Soft Skills
Solution-Oriented ApproachCalm Under PressureReliabilityFlexibility
Tools & Technologies
SlackIntercom
Industry Keywords
B2BCustomer SatisfactionCustomer RetentionCustomer FeedbackSales-Recruiting
About the role
Key responsibilities & impact- Manage onboarding of new B2B customers from contract signing through to a successful hire
- Serve as the primary point of contact for new customers during the initial phase
- Respond promptly and professionally to questions and requests via phone, email, and regular check-in calls
- Proactively identify support needs and reach out to customers
- Continuously improve and optimize onboarding and customer processes
- Take on eventual co-responsibility for expanding the Customer Success team
- Enhance the onboarding experience and related automations
- Collaborate with Sales, Product, Operations, and Customer Support to relay customer feedback
- Support a positive user experience and long-term customer satisfaction
- Conduct escalation conversations with dissatisfied customers
- Detect churn risks early and actively drive customer retention
- Handle critical customer cases and make autonomous, confident decisions
Requirements
What you’ll need- Minimum of 1 year of experience in Customer Success
- Ideally experience in a B2B or recruiting environment
- Experience onboarding new B2B customers
- Understanding of recruiting and ability to support customers in sales-recruiting tasks, e.g., job creation
- Experience handling escalation conversations with challenging customers
- Calm, solution-oriented approach even in difficult situations
- Tech-savvy
- Familiarity with tools like Slack and Intercom, or ability to quickly learn new systems
- Willingness to take responsibility and help grow the team over time
- Willingness to actively shape and optimize structures and processes
- Structured, reliable, and flexible working style
- Strong communication skills and a good sense for customer needs
Benefits
Comp & perks- Ownership of a growing area
- Young, dynamic team with flat hierarchies
- Direct, close collaboration with management
- Remote-first setup
- Above-average salary
- Performance-based bonus
- Modern Apple equipment
- Opportunities for professional development
- Regular team events
- Opportunity to help shape and build a business area