FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Client Support Representative
ProviderSoftClient Support Representative assisting clients with pediatric healthcare software at ProviderSoft. Focused on exemplary customer service and effective problem resolution for client workflows.
About the role
Key responsibilities & impact- Provide exemplary customer service to Clients via phone and email
- Create video and wiki materials to aid in the support of all Clients
- Create and release standard and custom Document Form and Session Note Templates to aid in the support of all Clients
- Provide and solicit User feedback for new features of the system
- Learn and utilize the internal case and client management tools for all Client Support
- Assist Client Services Department to implement and communicate with new and ongoing Clients
- Assist Development Department by seeking feedback from Clients on new products and features and communicating system and usability issues
- Assist QA Department by testing interfaces and new development
- Serve as a point of contact for tier 1 questions, forms review, and ticket escalation
- Assist in training new staff members
Requirements
What you’ll need- 1+ years’ experience in a related role
- Bachelor’s degree preferred (in a related field)
- Understanding of business requirements and the ability to translate these into functional and efficient support for Clients
- Demonstrate a Customer Service focus and attitude, and good interpersonal skills while maintaining professionalism
- Self-starter with ambition who wants to help grow the company and eventually be considered for an Account Manager or Department Manager role
- Computer and software savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc.
- Exceptional written and verbal communication skills
- Attention to detail; willingness to wear multiple hats
- Extreme discipline in working in a telecommuting environment; ability to work independently in an effective and productive manner
- Must have a working computer with reliable and speedy internet connection.
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedocument form templatessession note templatesuser feedback solicitationcase management toolsclient management toolsinterface testingnew product feedbackusability issue communication
Soft Skills
interpersonal skillsprofessionalismself-starterattention to detailcommunication skillsability to work independentlyambitionadaptabilityteam collaboration
Certifications
Bachelor's degree