Patient Accounts Representative

Providence

Patient Accounts Representative reconciling and updating patient accounts for a healthcare organization. Acts as a liaison between patients, insurance, and third-party payers while maximizing reimbursement.

Posted 7/21/2026full-timeSeattle • Washington • 🇺🇸 United StatesJunior💰 $22 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient account reconciliation and reimbursement maximization, utilizing tools such as EPIC and insurance portals. Strong communication skills are essential for effectively liaising with patients, insurance carriers, and physician offices.

Highest-signal resume keywords

Patient Account ReconciliationEPIC ExperienceCRCR CertificationHealthcare Billing ExperienceCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Account ManagementReimbursement MaximizationCollection ExperienceInsurance Claims ProcessingData Entry

Soft Skills

Communication SkillsProblem-SolvingTime Management

Tools & Technologies

Microsoft OfficeEPICInsurance PortalsPay Span

Certifications & Qualifications

CRCR Certification

Industry Keywords

Healthcare BillingPatient AccountsInsurance CarriersThird-Party PayersCharity Adjustments

About the role

Key responsibilities & impact

Using established protocols, monitor, research and update patient accounts to reconcile and maximize reimbursement.
Answers patient, insurance calls and correspondence resolving questions in a time frame that meets or exceeds department standards.
Acts as liaison between Patient Accounts and physician offices, insurance carriers and other third-party payers to assist with questions and resolve unpaid accounts.
Follow guidelines to adjust accounts based upon the patient/account status (deceased patient, small balance, charity, etc.).

Requirements

What you’ll need

1 year of functional experience using Microsoft Office products (Word, Excel)
Associate's Degree in a business-related field (preferred)
Upon hire: CRCR Certification (preferred)
1 year of experience in either physician/hospital billing or other healthcare business setting (preferred)
3 months of successful customer service experience with patients and insurers (preferred)
1 year of Collection experience (preferred)
1 year of experience using EPIC, pay span and insurance portals (preferred)

Benefits

Comp & perks

Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Paid time off (paid parental leave, vacations, holidays, health issues)
401(k) Savings Plan with employer matching
Voluntary benefits
Well-being resources