Senior Service Engineer – IS

Providence

Service Engineer managing the DEX platform to ensure a reliable digital experience for caregivers. Collaborating across teams to architect and optimize service operations and platform performance.

Posted 5/13/2026full-timePortland • Alaska, California, Montana, Oregon, Texas, Washington • 🇺🇸 United StatesSenior💰 $61 - $122 per hourWebsite

About the role

Key responsibilities & impact

Ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink.
Partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service.
Own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self‑healing workflows, executive reporting, and cost optimization.
Use real‑time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring.
Set technical standards, mentor other engineers, and shape the DEX roadmap—defining what “good” looks like for endpoint experience and translating complex data into business‑level impact.

Requirements

What you’ll need

Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience
5 years related experience in systems administration; more preferred.
Experience in automation, specifically related to deployment, recovery, or other manual processes.
Experience with n-tier solutions.
Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
Experience leading and representing the Service in backlog discussions and standups

Benefits

Comp & perks

Health care benefits (medical, dental, vision)
401(k) Savings Plan with employer matching
Paid time off (paid parental leave, vacations, holidays, health issues)
Comprehensive benefits package
Voluntary benefits
Well-being resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Nexthinksystems administrationautomationn-tier solutionsresilience modelingfailure mode analysisservice architectureQuality of Serviceendpoint data analysisself-healing workflows

Soft Skills

mentoringinfluencingcommunicationleadershipproblem-solvingcollaborationtechnical standards settingreportingbacklog managementtranslating complex data

Certifications

Bachelor's Degree in Computer EngineeringBachelor's Degree in Computer ScienceBachelor's Degree in MathematicsBachelor's Degree in Engineering