Associate Patient Financial Counselor

Providence

Patient Financial Counselor assisting patients in resolving accounts and financial assistance at Providence. Engaging with patients directly, providing eligibility determinations and education on financial services.

Posted 5/7/2026full-timePortland • Oregon • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $30 per hourWebsite

About the role

Key responsibilities & impact

Patient Financial Counselors are part of a team who has direct interaction with patients and their families either on the phone or in person.
They are responsible for easing the way in resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance.
The Patient Financial Counselor Associate identifies eligibility, provides education, facilitates completion of applications for Medicaid/MediCal, and makes referrals as necessary for enrollment support.
They assist patients and make eligibility determinations for Providence St. Joseph Health Financial Assistance.

Requirements

What you’ll need

H.S. Diploma or GED.
2 years Experience in a hospital, clinic, or healthcare business office
2 years Experience in automated, computerized account follow-up system, preferably in Epic
Knowledge in reimbursement of health care accounts from insurance companies preferred.
Previous experience with medical and health plan terminology

Benefits

Comp & perks

health care benefits (medical, dental, vision)
life insurance
disability insurance
time off benefits (paid parental leave, vacations, holidays, health issues)
retirement 401(k) Savings Plan with employer matching
voluntary benefits
well-being resources and much more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial clearancepayment collectioneligibility determinationMedicaidMediCalaccount follow-upreimbursement knowledgemedical terminologyhealth plan terminology

Soft Skills

communicationinterpersonal skillsproblem-solvingcustomer service

Certifications

H.S. DiplomaGED