Principal Service Engineer – Platform Engineer – CMDB, APM/EA, ITAM

Providence

Principal Service Engineer on the ServiceNow team shaping the vision for enterprise-scale services. Designing and optimizing services that empower caregivers in a remote work environment.

Posted 5/1/2026full-timeRemote • Alaska, California, Oregon, Washington • 🇺🇸 United StatesLead💰 $6,833 - $12,129 per hourWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Own product strategy, roadmap, and backlog for ServiceNow CMDB, APM, and Asset Management
Gather, analyze, and translate business requirements into user stories and acceptance criteria
Drive CMDB design, CSDM alignment, and data quality governance
Enable application lifecycle decisions (rationalization, modernization, retirement)
Collaborate with architects, developers, and operations teams using Agile/Scrum
Support UAT, adoption, and continuous platform improvements
Define and track KPIs, SLAs, and value realization

Requirements

What you’ll need

Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or equivalent education/experience
8 years Related experience; more preferred.
Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
Strong experience with n-tier solutions.
Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Remote work options
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowCMDBAPMAsset ManagementAgileScrumautomationn-tier solutionsresilience modelingroot cause analysis

Soft Skills

collaborationinfluencingproblem solvinganalytical thinkingcommunicationprioritizationleadershipdecision makingadaptabilitycritical thinking

Certifications

Bachelor's Degree in Computer EngineeringBachelor's Degree in Computer ScienceBachelor's Degree in MathematicsBachelor's Degree in Engineering