Senior Claims Manager – Medical Negligence, Multi-Line

Providence

Senior Claims Manager managing professional and general liability claims as per System's policies. Leading investigations and ensuring compliance in the assigned Region's claims management.

Posted 4/24/2026full-timeRenton • Washington • 🇺🇸 United StatesSenior💰 $54 - $86 per hourWebsite

About the role

Key responsibilities & impact

Responsible for day-to-day management of professional and general liability claims in accordance with the System's claims program policies and procedures and within an assigned Region or scope of responsibility.
Investigating, evaluating and managing professional and other liability claims against the organization as assigned or directed by the Director of Risk & Claims.
Maintaining up-to-date and accurate claims files, including summaries, action plans, and claims status in the claims data management software.
Communicating directly with patients, claimants, witnesses and families.
Coordinating with facility leadership, risk managers, defense counsel, and others.
Monitoring and advising on disclosure and early resolution opportunities.
Ensuring compliance with relevant claims reporting procedures and required regulations.
Providing feedback and recommendations to the Director of Risk & Claims on evaluations, litigation trends, department policies and procedures, system-wide claims and litigation processes, and appropriate System risk management issues.
Fostering teamwork, operational excellence, and effective communication within the claims team, including other Claims Managers, Claims Reps and Claims Specialists.

Requirements

What you’ll need

Bachelor's Degree in Business Administration, Finance, or a related discipline or Equivalent combination of education and experience in the insurance industry; claims management; or legal handling of claims issues.
7 years of relevant general and professional liability claims processing or management experience.
STARS or similar claims management software (Preferred).
Upon hire: Certified Professional Healthcare Risk Management (CPHRM) (Preferred).

Benefits

Comp & perks

Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources
401(k) Savings Plan with employer matching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementclaims processinginvestigating claimsevaluating claimsmanaging liability claimscompliance with claims reporting proceduresrisk managementlitigation trends analysisdata management

Soft Skills

communicationteamworkoperational excellenceleadershipadvisingfeedback provision

Certifications

Certified Professional Healthcare Risk Management (CPHRM)