Lead Patient Financial Counselor – Clinical Program Services

Providence

Lead Patient Financial Counselor assisting with financial counseling at Providence Health Care Region. Oversee daily operations while supporting patient services and resolving insurance-related inquiries.

Posted 4/23/2026full-timeSpokane • Washington • 🇺🇸 United StatesSenior💰 $24 - $36 per hourWebsite

About the role

Key responsibilities & impact

Assists with work queues by monitoring activity related to timely resolution for hospitals, clinics, pharmacies, and insurance companies
Trains new employees and manages daily workflow of financial counseling team members
Acts as a liaison between Financial Counseling team and management
Monitors and educates on controllable denials
Obtains payer authorizations, verifies coverage and benefit information for procedures performed at INWA
Supports patient services in obtaining prior authorizations for services ordered by INWA providers as needed
Assists customers with signing up for any Medicaid programs available within our community
Assists customers with the insurance exchange program during open enrollment season
Collects deposits from high-deductible patients and explains the financial assistance program for customers that do not qualify for insurances

Requirements

What you’ll need

2 years of customer service (including public interaction)
2 years of Infusion authorization experience
2 years of experience with medical and health plan terminology including CPT, ICD‑9, and ICD‑10 coding
Washington State and Oregon Exchange Regulations and Medicaid process experience
Experience working within a medical specialty environment
2 years of experience with prior authorization, medical insurance, and third-party payer requirements
Experience with EPIC and or a similar Electronic Medical Record (EMR) system
2 years of oncology experience
Data entry and computer experience
Proficiency with Microsoft applications such as, Outlook, Teams, Word, and Excel
Ability to work independently and stay organized

Benefits

Comp & perks

Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Infusion authorizationCPT codingICD-9 codingICD-10 codingprior authorizationmedical insurancethird-party payer requirementsdata entryMicrosoft OutlookMicrosoft Excel

Soft Skills

customer serviceorganizational skillsindependent worktrainingcommunicationliaisonworkflow management