Senior Service Engineer – IS Service Now, CMDB, APM/EA, ITAM

Providence

Service Engineer on the ServiceNow team improving enterprise-scale services for caregivers. Balancing quality, cost efficiency, usability, and caregiver satisfaction.

Posted 4/22/2026full-timeRemote • Alaska, California, Montana, Oregon, Washington • 🇺🇸 United StatesSenior💰 $6,131 - $12,209 per hourWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Own product strategy, roadmap, and backlog for ServiceNow CMDB, APM, and Asset Management
Gather, analyze, and translate business requirements into user stories and acceptance criteria
Drive CMDB design, CSDM alignment, and data quality governance
Enable application lifecycle decisions (rationalization, modernization, retirement)
Collaborate with architects, developers, and operations teams using Agile/Scrum
Support UAT, adoption, and continuous platform improvements
Define and track KPIs, SLAs, and value realization

Requirements

What you’ll need

Bachelor's Degree: Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
5 or more years of related experience
Experience in automation, specifically related to deployment, recovery, or other manual processes
Experience with n-tier solutions
Experience with resilience modeling (failure mode analysis) and ability to simulate service outages
Experience influencing software engineering team members in translating customer and technical requirements
Experience leading and representing the Service in backlog discussions
Experience leveraging data and metrics to drive behavior, process, and priority decisions
Experience in problem solving using systematic procedures and investigating problems

Benefits

Comp & perks

Best-in-class benefits designed to support you and your family
Health care benefits (medical, dental, vision)
Retirement 401(k) Savings Plan with employer matching
Voluntary benefits
Paid parental leave, vacations, holidays, health issues
Well-being resources

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowCMDBAPMAsset ManagementAgileScrumautomationn-tier solutionsresilience modelingKPI

Soft Skills

collaborationproblem solvinginfluencingcommunicationleadership

Certifications

Bachelor's Degree