Senior Manager, Service Engineering – Cloud Engineering

Providence

. Service Engineers work in partnership with developers, testers, and program managers to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers.

Posted 4/21/2026full-timeRedmond • California, Oregon, Washington • 🇺🇸 United StatesSenior💰 $79,520 - $127,130 per yearWebsite

About the role

Key responsibilities & impact

Service Engineers work in partnership with developers, testers, and program managers to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers.
The role requires someone to be both a leader and a coach as we bring in a cutting-edge service management mindset and skill set to the organization.
It requires a leader to deal with a high degree of ambiguity and drive clear strategy and implementation plans, while bringing the business, fellow IS (Information Management) organizations and the team of Service Engineers all to success.
The scope is both broad, across a business unit and deep, in terms of technical, process and continuous improvement required to run and maintain an enterprise-wide IS service.

Requirements

What you’ll need

Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
8 or more years of related experience
6 or more years of experience leading technical teams in a complex and fast-moving environment
Strong experience in leveraging the power of data and metrics to drive behavior, process and priority decisions across the team and IS (Information Services)

Benefits

Comp & perks

Comprehensive benefits package including health care benefits (medical, dental, vision)
401(k) Savings Plan with employer matching
Life insurance
Disability insurance
Paid time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysismetrics utilizationservice managementprocess improvementtechnical leadershipenterprise-wide IS service managementcomputer engineeringcomputer sciencemathematicsengineering

Soft Skills

leadershipcoachingstrategic planningambiguity managementteam collaborationcommunicationorganizational skillsdecision makingproblem solvingadaptability