Design, operate, and elevate the large-scale, mission-critical services that power IS, non-IS, and clinical caregivers
Translate business, technical, and caregiver needs into resilient, compliant, high-performing service architectures
Craft and champion standards, engineer service delivery systems end-to-end
Lead the charge in diagnosing and permanently solving disruptions
Drive innovation through telemetry, automation, lifecycle planning, and cost modeling
Steer disaster recovery drills and ensure 24x7 uptime

Requirements

Bachelor's Degree - Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience
8 or more years of related experience
Strong experience in automation, specifically related to deployment, recovery, or other manual processes
Scripting experience with one of PowerShell, Perl, Ansible, VB Script, Python, SQL
Strong experience with n-tier solutions
Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
Strong experience leveraging data and metrics to drive behavior, process, and priority decisions
Strong experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

automationscriptingPowerShellPerlAnsibleVB ScriptPythonSQLn-tier solutionsresilience modeling

Soft Skills

problem solvinginfluencingcommunicationleadershipanalytical thinkingcollaborationprioritizationroot cause analysislogic and reasoninginnovation