Senior Service Engineer – ServiceNow
Providence
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, California, Montana, Oregon, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $4,636 - $10,439 per hour
Job Level
Senior
Tech Stack
ServiceNow
About the role
- Be the backbone of service excellence!
- Partner with developers, testers, and program managers early in the development process to design, operate, and continuously improve large-scale services that empower IS, non-IS, and clinical caregivers.
- Define the ServiceNow vision and roadmap, leveraging your technical expertise to provide strategic guidance to stakeholders and drive initiatives that achieve KPIs for quality, cost efficiency, and caregiver satisfaction.
- Advise on requirements and best practices to engineering resilient, secure, and high-performance solutions, owning problems end-to-end—solving them once and for all.
- Drive innovation, optimize resources, and contribute to disaster recovery readiness, ensuring every release is predictable, reliable, and high-quality.
- Troubleshoot complex issues and make a measurable impact on caregiver experience.
Requirements
- Bachelor's Degree: Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
- 5 or more years of related experience
- Experience in automation, specifically related to deployment, recovery, or other manual processes
- Experience with n-tier solutions
- Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
- Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
- Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
- Experience leveraging data and metrics to drive behavior, process, and priority decisions
- Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis
Benefits
- Health care benefits (medical, dental, vision)
- 401(k) Savings Plan with employer matching
- Life insurance
- Disability insurance
- Paid time off (paid parental leave, vacations, holidays)
- Voluntary benefits
- Well-being resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automationdeploymentrecoveryn-tier solutionsresilience modelingfailure mode analysisservice architectureroot cause analysisdata analysismetrics
Soft skills
problem solvinginfluencingcommunicationstrategic guidancecollaborationinnovationtroubleshootingleadershiporganizational skillscritical thinking
Certifications
Bachelor's Degree in Computer EngineeringBachelor's Degree in Computer ScienceBachelor's Degree in MathematicsBachelor's Degree in Engineering