ProvenExpert

Customer Success Manager

ProvenExpert

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Serve as the primary contact for (prospective) SMB clients and provide comprehensive information about the benefits and possibilities of a partnership
  • Guide clients throughout the entire customer journey — from initial consultation and onboarding to support for existing customers and churn management
  • Respond to customer inquiries across various communication channels (e.g., email, chat, phone, and social media) and assist clients in using our platform
  • Handle requests and feedback in a structured, solution-oriented, and professional manner
  • Collaborate closely with internal teams such as Finance, Product Management, Marketing, and Sales
  • Develop tailored solutions together with clients.

Requirements

  • Strong understanding of customer-focused communication
  • Ability to empathize with diverse requirements and perspectives
  • Solution-oriented, structured, reliable, and self-driven working style
  • Enjoy engaging in active communication with customers across multiple channels
  • Constructive approach to feedback for continuous improvement
  • Very good German and good English, both written and spoken
  • Ideally some initial experience in customer contact, customer service, dialog marketing, sales, or account management; experience with CRM systems (e.g., HubSpot) is an advantage but not required.
Benefits
  • An international, open, and appreciative work environment
  • Flexible working hours in a hybrid model (office in Berlin with occasional work-from-home option)
  • Modern workspace and free choice of hardware
  • Scope to implement your own ideas and actively contribute to the further development of our platform
  • Personal and professional development opportunities
  • Join our journey: At ProvenExpert we believe in the power of diversity. Our team consists of talented individuals from diverse backgrounds, cultures, and perspectives. We value the uniqueness of every team member and foster an inclusive working environment where innovation and creativity thrive. With us, everyone has a voice.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicedialog marketingsalesaccount managementCRM systems
Soft skills
customer-focused communicationempathysolution-orientedstructured working stylereliableself-drivenactive communicationconstructive feedback