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Junior Project & Service Manager
Provectus Technologies GmbHSupport Project & Service Management for clients at Provectus Technologies. Coordinate services, maintain quality assurance, and work on project contracts in a remote environment.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- You will assist in managing project and service contracts and gradually take on your own scope of responsibilities
- You will coordinate the contract-compliant delivery of our services together with our IT specialists
- You will support quality assurance and the further development of our services
- You will identify improvement opportunities in collaboration and implement optimizations within the team
- You will assist with onboarding new or modified services
- You will support adjustments to customer requirements according to defined standards
- You will act as an interface between customers and the Project & Service team
- You will take on steering and coordination roles
Requirements
What you’ll need- Ideally you have some initial experience in a project or service environment (e.g., IT services, operations, PMO, service desk, or customer success)
- You have a basic understanding of ITIL/ITSM processes and initial exposure to IT operations, ticketing and workflow processes (Incident, Problem, Change)
- Experience with Jira and/or Confluence is an advantage
- You have first-hand exposure to project work and are ideally familiar with traditional or agile methods
- You are interested in new technologies, digital products and current trends in the IT environment
- You can capture and analyze requirements in a structured way and work with the team to translate them into appropriate solutions
- You present yourself in a friendly and confident manner, communicate clearly and structured, and enjoy interacting with customers and colleagues
- Very good German and good English, both written and spoken, complete your profile
- You enjoy working in a team, take responsibility for your tasks and contribute proactively
Benefits
Comp & perks- Up to 100% remote work available for everyone
- 30 days holiday
- No core working hours
- Part-time options
- Company car option available for everyone
- JobRad with Provectus subsidy
- Commuter subsidy for the Deutschlandticket for colleagues in/around Munich
- BahnCard 50 for frequent travelers
- Christmas bonus
- 20% employer contribution to company pension scheme
- Sports and wellness with EGYM Wellpass
- Discounts on a wide range of brands via Corporate Benefits
- Laptop and smartphone also for private use
- Technical home office equipment
- Transparent and individualized development models
- Leadership career paths
- Specialist career paths
- Trainings and further education
- Onboarding buddies
- Mentoring program
- Trainee program
- Subsidized after-work activities
- Game nights & team events
- Company-wide celebrations
- BBQs on our pleasant terrace
- Gaming sessions in the Provectus lounge
- LEGO corner in the office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITILITSMproject managementservice managementticketing processesworkflow processesagile methodologiestraditional methodologiesrequirement analysisquality assurance
Soft Skills
communicationteamworkresponsibilityproactivitycustomer interactionstructured thinkingpresentation skillscollaborationproblem-solvingadaptability