Customer Success Manager, Partners Team

Prove

Customer Success Manager overseeing partner retention and ecosystem experience for channel partners at Prove. Seeking a candidate who thrives at the intersection of technology and relationships.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in partner management and customer success, with a strong focus on relationship-building, project management, and strategic planning. Proficient in navigating highly regulated markets and leveraging technical data platforms to drive partner value and satisfaction.

Highest-signal resume keywords

Partner ManagementProject ManagementRelationship BuildingNegotiation SkillsExperience in Fintech

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Channel Customer SuccessPartner ManagementAccount ManagementIndirect SalesData AnalysisB2B2C Business Case DevelopmentAPI Transaction Investigation

Soft Skills

Excellent CommunicationInterpersonal SkillsPresentation SkillsAmbitionDesire to Learn

Tools & Technologies

SplunkLooker

Industry Keywords

FintechInsuranceRetailBankingCybersecurity

Tech Stack

Tools & technologies

Cyber SecuritySplunk

About the role

Key responsibilities & impact

Establish a reputation as a trusted advisor via regular business reviews presenting the status of the Prove partnership, reviewing active and future joint integrations, and demonstrating the value Prove delivers to the partner's portfolio.
Quickly become a subject matter expert on partners’ business models and downstream use cases while striking a healthy balance between partner satisfaction and delivering mutual business value.
Primarily responsible for achieving corporate objectives measured by a Partner Net Promoter Score (NPS) and overall health of the partner portfolio.
Responsible for forecasting live revenue flowing through partners, developing a deep understanding of partner-led pipelines, and tracking any seasonality tied to their specific industries.
Monitor partner contract renewals and work proactively to secure renewals on time. Work closely with Partner Account Managers to strategize on volume commitments, added AGV, and up-selling/cross-selling additional products into the partner's tech stack or marketplace.
Organize and host executive-level QBRs with partner leadership to align on mutual commercial goals, joint-marketing initiatives, and long-term ecosystem plans.
Present areas of optimization to partners via collaboration with Account Directors and Technical Account Managers to maximize the adoption and value of Prove solutions.
Responsible for the creation, tracking, and escalation of partner-specific internal ticketing needs across Support, SC, Product, Data Science, and Fraud teams.
Develop a deep understanding of our products and how they embed into third-party platforms. Stay updated on the latest features, and effectively communicate how these updates benefit both the partner and their end-users.
Roughly 20% travel for partner onsite visits and industry events.

Requirements

What you’ll need

3 to 5 years in a customer-facing or partner-facing role, such as Channel Customer Success, Partner Management, Account Management, or Indirect Sales.
Excellent project management, relationship-building, and long-term alliance planning skills.
Strong written and verbal communication, documentation, presentation, interpersonal, and partner-service skills.
Possess experience within a highly regulated market (i.e., Fintech, Insurance, Retail, Banking). Knowledge of digital identity and Authentication is strongly preferred.
Prefer channel-selling strategies, enablement experience, and negotiation skills.
Aptitude and passion for technology, ecosystem KPIs, data, and building B2B2C business cases.
Excellent ambition and desire to grow and expand your career within a fast-paced channel ecosystem.
Track record of building and maintaining successful partner or multi-stakeholder relationships.
Experience in cybersecurity, fintech, or a fast-growing startup is strongly preferred.
Experience with technical data platforms such as Splunk, Looker, etc., and investigating API transactions is preferred.
Promote, maintain, and enhance our cultural values of humility, passion, inclusion, and leadership.
Strong passion for learning about our products and markets through in-house and external training.
Experience in high-growth / pre-IPO Technology companies.

Benefits

Comp & perks

Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
Modern Health for financial, mental, and physical wellness
401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
Unlimited Vacation and Flexible hours
Comprehensive medical benefits for you and your family ❤️
Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
Bottomless snacks & beverages for certain office locations
Daily GrubHub stipend for lunch if coming into the office (US Offices)
A great place to work and connect with other talented Provers like yourself!